User Researcher

JR United Kingdom; Liverpool; On-site; GBP 50,000 - 70,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join a high-performing team focused on creating impactful, user-centred services in the public sector. The role involves leading client engagement projects, engaging users through various research methods, and analyzing findings to generate actionable insights. Strong candidates will have significant experience in consulting and public sector environments and demonstrate leadership skills.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience with mentoring and team leadership is ideal.

Responsibilities

• Leading end-client engagement projects.
• Identifying research needs and methods for projects.
• Developing, documenting, and presenting comprehensive research plans.
• Engaging with users through interviews, workshops, and research.
• Analyzing findings and generating actionable insights.
• Synthesizing findings using tools like journey mapping.

Skills

User-Centred Design

Research Methodologies

Data Analysis

Client Engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project
• Develop, document, and present comprehensive research plans outlining study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyse research findings and data to generate valuable insights and actionable recommendations
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!