User Researcher

JR United Kingdom; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services consultancy in Leicester is looking for experienced User Researchers to join their high-performing team. This role focuses on creating impactful, user-centered services within the public sector. Responsibilities include leading research projects, engaging users for insights, and analyzing data to enhance recommendations. The ideal candidates will have significant experience in consulting or public sector environments, with opportunities for both Senior and Lead Consultant roles. The position offers a company share scheme, bonuses, and a pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements).
• Minimum of 8 years in consulting or public sector (directly line managing a UR team).

Responsibilities

• Leading end-client engagement projects.
• Identifying research needs and selecting appropriate research methods.
• Developing, documenting, and presenting research plans with goals and methodologies.
• Engaging with users through interviews, workshops, and ethnographic research.
• Analyzing research data to generate insights.
• Synthesizing and documenting findings using tools like user stories and journey maps.

Skills

User-centered design

Research methodologies

Data analysis

Stakeholder engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead role in client projects)

Key Responsibilities of the User Researcher:

1. Leading end-client engagement projects
2. Identifying research needs and selecting appropriate research methods
3. Developing, documenting, and presenting research plans with goals and methodologies
4. Engaging with users through interviews, workshops, and ethnographic research to gather insights
5. Analyzing research data to generate insights and actionable recommendations
6. Synthesizing and documenting findings using tools like user stories, journey maps, and storyboards

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!