User Researcher

NHS England; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading national healthcare organization in the UK is seeking a candidate to conduct user research and analysis that enhances collaboration across health services. The role requires expertise in both quantitative and qualitative research methods. Successful candidates will contribute to high-quality NHS services, ensuring users engage effectively with digital platforms. This position is integral in delivering value and reducing health inequalities.

Qualifications

• Experience in designing and conducting user research activities.
• Strong analytical skills for both quantitative and qualitative data.
• Ability to synthesize and present research findings.

Responsibilities

• Write and conduct user research for specific products.
• Undertake quantitative and qualitative research activities.
• Present findings to non-research colleagues.

Skills

User research

Quantitative research

Qualitative research

Data analysis

Communication skills

Job description

Collaboration Services

We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS‑driven website experience, and provide NHS Futures – a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.

• Write research plans for, and conduct user research for a specific product, service or programme
• Undertake quantitative research activities such as questionnaire design and analysis of quantitative data.
• Undertake qualitative research activities such as interview design, moderation, usability testing, facilitating workshops, contextual enquiry, co‑design, ethnographic research.
• Synthesize and present research findings to non‑research colleagues.

Our work supports the NHS to deliver high quality services for patients and best value for taxpayers.

Our staff bring expertise across hundreds of specialisms — including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial — enabling us to design and deliver high‑quality NHS services.

We Lead The NHS In England By

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities
• Making the NHS a great place to work, where our people can make a difference and achieve their potential
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money

Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste.

If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process.

For further details / informal visits contact: Name: Gemma Rogerson Job title: Senior Programme Manager Email address: [e-mail]