User Researcher

Experis; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global consulting leader is looking for a User Researcher in Telford. This 6-month role requires proven quantitative research skills, particularly in a user-centered design context. You'll collaborate with Performance Analysts, design A/B tests, and produce insights for senior stakeholders. Excellent communication skills and a solid understanding of qualitative research methods are essential. Join a team at the forefront of innovation in the digital sector.

Qualifications

• Proven experience in quantitative research within a user-centred design or public sector context.
• Experience working with Performance Analysts.
• Ability to design and implement A/B experiments and interpret results confidently.

Responsibilities

• Work with Performance Analysts to interpret performance data.
• Design and run A/B tests and controlled experiments.
• Produce concise outputs and dashboards for senior stakeholders.

Skills

Quantitative research experience

Performance Analysts collaboration

A/B testing design

Qualitative research methods

Excellent communication skills

Job description

Role Title : User Researcher

Duration : 6 months

Location : Telford

Rate : £350 Per Day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Description and Location

User Researcher needed on One Login to support the Private & Public Beta Phase.

Key Responsibilities

• Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels)

Research design & experimentation

• Design and run A / B tests and controlled experiments to evaluate service changes, in collaboration with the HMRC Experimentation team
• Develop hypotheses, define success metrics, and ensure statistical validity

Qualitative integration & triangulation

• Build processes for integrating qualitative insights with quantitative findings
• Champion triangulation to ensure robust, multi-source evidence for decision-making.

Reporting & communication

• Produce concise weekly outputs and dashboards for senior stakeholders.
• Translate complex data into clear, actionable insights for non-technical audiences.

Governance & best practice

• Ensure compliance with GDS (Government Digital Service) standards and ethical research practices.
• Advocate for evidence-based decision-making across teams and departments.

Essential skills & experience

• Proven experience in quantitative research within a user-centred design or public sector context.
• Experience working with Performance Analysts
• Experience working on a service who operates on a national level and at scale
• Ability to design and implement A / B experiments and interpret results confidently.
• Familiarity with qualitative research methods and integrating them into quantitative frameworks.
• Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!