User Researcher

Mercator IT Solutions; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent IT Solutions company in the United Kingdom is seeking a User Researcher with proven experience in usability testing methodologies and user-centered design practices. Candidates must demonstrate strong analytical and problem-solving skills and the ability to advocate for user needs. Previous experience with audience modeling and complex user journeys is essential. This role is an excellent opportunity to make a significant impact in web-based services.

Qualifications

• Proven experience of a range of usability testing methodologies to reveal actionable customer insights.
• Ability to manage, execute, and analyze usability test sessions.
• Extensive knowledge of human factors and the user-centered design process.

Skills

Usability testing methodologies

Creating research strategies

Managing usability test sessions

Analytical skills

Problem solving skills

User needs advocacy

Human factors knowledge

User-centered design practices

Audience modelling

Data analysis and presentation

Job description

Knowledge / experience

You will need :

Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services

Proven experience of creating research strategies / approaches

Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops

Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence

Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs

Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment

Demonstrable knowledge, experience in, and passion for user centred design practices

Proven experience of audience modelling and developing design personas

Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)

Ability to work with data, from gathering and analysis through to design and presentation

Ability to mentor other User Researcher(s)