User Researcher

JR United Kingdom; Gloucester; On-site; GBP 40,000 - 70,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join their Gloucester team. In this role, you'll lead client engagement projects, identify research needs, and analyze data to improve user experiences. Candidates for Senior Consultant should have at least 5 years of experience, while Lead Consultants need a minimum of 8 years. The role offers a package that includes shares, bonuses, and a pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience in leading client engagements and mentoring juniors.

Responsibilities

• Leading end-client engagement projects.
• Identifying research needs and selecting research methods.
• Engaging with users through interviews and workshops.

Job description

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A digital services consultancy is seeking experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or the public sector (ideally mentoring juniors and taking the lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or the public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Leading end-client engagement projects
• Identifying research needs and selecting appropriate research methods
• Developing, documenting, and presenting comprehensive research plans
• Engaging with users through interviews, workshops, and ethnographic research to gather insights
• Analyzing research data to generate insights and actionable recommendations
• Synthesizing and documenting findings using tools like user stories, journey mapping, and storyboarding

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about creating user-centred experiences and eager to make an impact, we’d love to hear from you!