User Researcher

JR United Kingdom; Exeter; On-site; GBP 50,000 - 70,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join their multi-disciplinary team. This role involves taking the lead on various projects aimed at crafting user-centred services within the public sector. Candidates must have significant experience in consulting or the public sector, with a focus on leading user research engagements. The position offers a package that includes a company share scheme, bonuses, and pension contributions.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience leading user research projects.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select research methods.
• Develop and present research plans.
• Engage users through interviews and workshops.
• Analyze findings to generate actionable insights.
• Document findings with user stories and journey maps.

Skills

User research techniques

Qualitative analysis

Stakeholder engagement

Presentation skills

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking the lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion, while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking the lead on end-client engagement projects
• Identifying research needs and selecting the best research methods for each project
• Developing, documenting, and presenting comprehensive research plans outlining study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyzing research findings and data to generate valuable insights and actionable recommendations
• Synthesizing and documenting findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!