User Researcher

HM Revenue & Customs; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

A government agency in the UK seeks a User Researcher for a 6 month contract. This role involves leading user research activities to inform the design of learning experiences and ensure inclusivity. You will work within a multidisciplinary team to enhance user engagement across digital learning products. Strong communication and analysis skills are essential, along with experience in user research, particularly in government or educational contexts.

Qualifications

• Experience conducting user research in government, education, or learning environments.
• Ability to communicate research insights clearly.
• Strong understanding of research methods.

Responsibilities

• Design and conduct user research.
• Ensure research includes diverse user groups.
• Present findings to influence learning design.

Skills

User research experience

Stakeholder engagement

Agile methodologies

Qualitative and quantitative research

Communication skills

Job description

User Researcher - Initial 6 Month Contract

Competitive Day Rate

UK Wide

About the Rol

eAs a User Researcher embedded in HMRC’s Digital Academy, you will lead and deliver user research activities that inform the design and delivery of learning experiences. You will work within a multidisciplinary team to ensure that learning products and services meet user needs, are inclusive, and support HMRC’s digital capability goals. This role is central to shaping how learning is experienced across HMRC, particularly in support of the Government Digital and Data Profession

Key Responsibiliti

• esResearch Planning & Delivery: Design and conduct user research using appropriate methods (e.g. interviews, usability testing, surveys) to understand how users engage with learning platforms and conten
• t.Inclusive Research: Ensure research includes diverse user groups, including those with additional needs or hard-to-reach communitie
• s.Insight Communication: Present findings clearly to influence learning design decisions and improve user experience across digital learning product
• s.Collaboration: Work closely with learning designers, content teams, and stakeholders to embed user insights into learning strategy and deliver
• y.Evaluation & Iteration: Support the evaluation of learning programmes and contribute to continuous improvement through data-driven recommendation
• s.Governance & Quality Assurance: Manage research documentation, ethics, and quality standards to ensure robust and compliant research practice
• s.Priority Areas: Working closely with colleagues across the Digital Academy to identify priority areas for User Researc

Essential Crite

• riaExperience conducting user research in government, education, or learning environmen
• ts.Ability to communicate research insights with a range of audience, including those not familiar with User Centred Desi
• gn.Strong understanding of qualitative and quantitative research metho
• ds.Ability to analyse and synthesise research data into actionable insigh
• ts.Proven ability to work independently and collaboratively in agile tea
• ms.Excellent stakeholder engagement and communication skil
• ls.Awareness of inclusive design and accessibility standar
• ds.Familiarity with the Government Service Standard and agile delivery practic