User Researcher

TXP Technology x People; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector service provider is urgently seeking an experienced User Researcher to conduct effective user research and usability testing. This role involves collaboration with teams to shape service improvements and mentoring junior researchers. The position offers a hybrid working model, with the office in Worthing required every two months. The contract extends until March 2026 with a competitive rate of £495 inside IR35.

Qualifications

• Proven experience in usability testing and research strategy.
• Strong analytical skills with advocacy for user needs.
• Expertise in user-centered design and agile methodologies.

Responsibilities

• Plan, design, and conduct user research for service improvements.
• Lead usability testing and analyze findings.
• Collaborate with cross-functional teams to turn insights into actionable stories.
• Mentor junior researchers in best practices.

Skills

Usability testing

Research strategy

Workshop facilitation

Analytical skills

User-centered design

Audience modelling

Agile environments

Job description

User Researcher - URGENT Requirement

We're seeking an experienced User Researcher (SFIA Level 4) to join our public sector client on a hybrid basis (Worthing office once every two months).

Start Date: ASAP Contract: Until 31st March 2026 (extension likely)

Rate: £495 inside IR35 Equipment: BYOD

Key Responsibilities

• Plan, design, and conduct user research to inform service improvements.
• Candidates must have proven experience working on Government projects
• Lead usability testing and analyse findings to shape product direction.
• Collaborate with designers, analysts, and developers to turn insights into actionable user stories.
• Mentor junior researchers and share best practices across teams.

Essential Skills

• Proven experience in usability testing, research strategy, and workshop facilitation.
• Strong analytical skills and ability to advocate for user needs.
• Expertise in user-cantered design, audience modelling, and agile environments.