User Researcher

JR United Kingdom; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join a high-performing team. The role involves leading end-client projects, identifying research needs, and analyzing findings. Candidates should have a minimum of 5 years in consulting or the public sector. This position offers a company share scheme, bonuses, and a pension. If you’re passionate about user-centered experiences, apply now.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or the public sector.
• Experience in leading user research projects and managing teams.
• Strong analytical skills to synthesize data and findings.

Responsibilities

• Leading end-client engagement projects.
• Identifying research needs and selecting appropriate research methods.
• Documenting findings using tools like user stories and journey mapping.

Skills

User Research

Mentoring

Client Engagement

Data Analysis

Ethnographic Research

Job description

A digital services consultancy is seeking experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You will be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector projects.

Senior Consultant

Minimum of 5 years in consulting or the public sector. Ideally, you will be mentoring juniors and taking the lead on client engagements.

Lead Consultant

Minimum of 8 years in consulting or the public sector. You will be directly line managing a User Research team, contributing to growth and expansion, and taking a lead position with client projects.

Key Responsibilities of the User Researcher:

• Leading end-client engagement projects
• Identifying research needs and selecting appropriate research methods for each project
• Developing, documenting, and presenting comprehensive research plans outlining study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to gather meaningful insights
• Analyzing research findings and data to generate valuable insights and actionable recommendations
• Synthesizing and documenting findings using tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher Package includes:

• Company Share Scheme
• Company bonus
• Pension

If you are passionate about crafting user-centred experiences and ready to make an impact, we would love to hear from you!

Please note: If you are not a passport holder of the country for this vacancy, you might need a work permit. Check our Blog for more information.

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Created on 22/08/2025 by JR United Kingdom