User Researcher

JR United Kingdom; Coventry; On-site; GBP 45,000 - 70,000; Full time

Job summary

A digital services consultancy in Coventry seeks experienced User Researchers to join their high-performing team. Responsibilities include leading client engagement projects, selecting research methods, and synthesizing findings. Ideal candidates should have at least 5 years of experience for Senior Consultant roles and 8 years for Lead Consultant roles. This position offers opportunities to impact user-centred services in the public sector.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select research methods.
• Develop and present comprehensive research plans.

Skills

User-centred design

Research methodologies

Stakeholder engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead position with client projects)

Key Responsibilities of the User Researcher:

1. Taking lead on end-client engagement projects
2. Identify research needs and select the best research methods for each project
3. Develop, document, and present comprehensive research plans outlining study goals and methodologies
4. Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
5. Analyse research findings and data to generate valuable insights and actionable recommendations
6. Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!