User Researcher

JR United Kingdom; Colchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

A digital services consultancy in the United Kingdom is seeking experienced User Researchers to join their team. This role involves leading client engagement projects, identifying research needs, and synthesizing findings into actionable insights. Candidates should have extensive experience in consulting or the public sector. The position includes a comprehensive benefits package such as a company share scheme and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector (ideally mentoring juniors).
• Minimum of 8 years for Lead Consultant, managing a user research team.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and methods.
• Document and present research plans.
• Conduct user interviews and workshops.
• Analyze findings and create insights.
• Document findings using user stories and journey mapping.

Skills

User research

Client engagement

Data analysis

Interviews and workshops

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth and expansion, and leading client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project
• Develop, document, and present comprehensive research plans outlining study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyse research findings and data to generate valuable insights and actionable recommendations
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!