User Researcher

Solirius Reply; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A technology consultancy firm is seeking a User Researcher to join their team in London or remotely. The role involves developing and executing user research plans to improve digital products and services for government and private sector clients. Candidates should possess strong user research skills and experience in engaging with diverse stakeholders. This position offers a competitive salary and generous benefits including healthcare and flexible working options.

Benefits

Competitive Salary

Bonus Scheme

Private Healthcare Insurance

25 Days Annual Leave + Bank Holidays

Up to 10 days allocated for development training per year

Enhanced Parental Leave

Paid Fertility Leave (5 Days)

Statutory & Contributory Pension

EAP with Help@Hand

Gym Membership Benefits

Flexible Working

Annual Away Days/Company Socials

Qualifications

• Demonstrable experience of developing and carrying out user research plans.
• Experience in a range of user research methodologies and broader research approaches.
• Ability to lead and participate in the analysis and synthesis of research data.

Responsibilities

• Design and deliver innovative digital products and services.
• Engage with clients to understand their needs and translate them into effective outcomes.
• Produce concise artefacts to communicate user and business needs.

Skills

User research methodologies

Stakeholder engagement

Data analysis and synthesis

Usability testing

Verbal/written communication

Agile development

Job description

Role: User Researcher

Location: London/Remote

Contract/Perm: Perm

Start Date: ASAP

Clearances: Internal Background Check (DBS) / Eligible for Security Clearance

About Us

Solirius Reply, part of the Reply Group, delivers technical consultancy and application delivery to our clients in order to solve real world problems and allow our clients to respond to an ever-changing technical landscape. We partner closely with our clients, embedding our consultants into their businesses in order to provide a bespoke service, allowing us to truly understand our clients' needs.

It is this close collaboration with our clients that has enabled us to grow rapidly in recent years and will drive our ambitious future growth plans. We currently have over 300 consultants working with a variety of key clients from both the public and private sectors such as the Ministry of Justice, Department for Education, FCDOS, UEFA, International Olympic Committee and Mercedes Benz; with plans to increase our client base further in the near future.

We operate as a flat organisation and believe in trusting and supporting our team to operate independently. We pride ourselves on being specialists at what we do, making the most of our consultants' expertise in their fields in order to provide a best-in-class service to our clients. All our consultants have the opportunity to work on a range of different projects, providing a broad range of knowledge on which to develop their careers and progress in the direction they choose.

About You

You are a motivated and adaptable professional with a strong analytical mindset and a passion for using technology to solve real-world problems. You enjoy working in collaborative, agile teams and take pride in delivering high-quality solutions that make a tangible impact. With strong communication skills and a consultative approach, you're comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. You understand and align with Solirius.

The role

We're looking for a User Researcher to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.

We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T-shaped' skills and is not afraid to take on new challenges.

Requirements

• You have demonstrable experience of developing and carrying out user research plans that produce relevant insights and evaluation of experiences and outcomes
• You're experienced in a range of user research methodologies and broader research approaches
• You know how to map and engage with different stakeholder groups
• You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy
• You understand the importance of inclusive research and can demonstrate creative approaches for recruiting a diverse range of research participants
• You've worked with other disciplines to define hypotheses and test concepts, helping shape new products, services and experiences
• You've managed remote and in-person usability testing throughout the agile development lifecycle
• You're able to lead and participate in the analysis and synthesis of research data and findings, and communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements
• You're able to support and coach teams and stakeholders in the use of a range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings. User-centred design and agile working
• You're able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs
• You're experienced at working with agile development teams and stakeholders to co-design and deliver products and services to meet user needs
• You're able to advocate for and ensure high standards of usability, accessibility and inclusivity for products and services
• You've a detailed understanding and experience of working to the Government Service Standard. (desirable)Communications and productivity
• You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels
• You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints
• You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users
• You're keen to support the development of Solirius' internal culture, tools, processes and growth opportunities

Benefits

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Up to 10 days allocated for development training per year
• Enhanced Parental Leave
• Paid Fertility Leave (5 Days)
• Statutory & Contributory Pension
• EAP with Help@Hand
• Gym Membership Benefits
• Flexible Working
• Annual Away Days/Company Socials