User Researcher

JR United Kingdom; Chesterfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy in Chesterfield is seeking experienced User Researchers for a high-performing team focused on creating impactful, user-centred services within the public sector. The role requires a minimum of 5-8 years in consulting or the public sector, with responsibilities including leading client engagements, conducting research, and analyzing findings. A competitive package including a company share scheme and bonuses is offered.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant.
• Minimum of 8 years in consulting or public sector for Lead Consultant.

Responsibilities

• Taking lead on end-client engagement projects.
• Identify research needs and select the best research methods.
• Develop comprehensive research plans outlining goals and methodologies.
• Engage with users through interviews and workshops to gather insights.
• Analyze findings and generate actionable recommendations.
• Synthesize findings using user stories and journey mapping.

Skills

User-centered design

Research methodologies

Data analysis

Stakeholder engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project.
• Develop, document, and present comprehensive research plans outlining study goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights.
• Analyse research findings and data to generate valuable insights and actionable recommendations.
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience.

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!