User Researcher

JR United Kingdom; Chester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join a high-performing team focused on creating impactful, user-centered services within the public sector. Roles include Senior Consultant and Lead Consultant, requiring extensive experience in consulting and public sector along with strong leadership skills. This position offers a company share scheme, bonus, and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience in mentoring juniors and leading client engagements.

Responsibilities

• Lead end-client engagement projects.
• Identify and select the best research methods.
• Develop and present comprehensive research plans.
• Engage users through interviews and workshops.
• Analyze research findings to generate insights.
• Document findings using user stories and journey mapping.

Skills

User-centered design

Research methodologies

Data analysis

Client engagement

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project.
• Develop, document, and present comprehensive research plans outlining study goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights.
• Analyse research findings and data to generate valuable insights and actionable recommendations.
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience.

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!