User Researcher

JR United Kingdom; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services consultancy is looking for experienced User Researchers in Cheltenham. Positions available include Senior and Lead Consultant roles, focusing on creating impactful, user-centered services within the public sector. Responsibilities involve leading client projects, identifying research needs, and analyzing findings. The role offers a comprehensive package including a share scheme, company bonus, and pension. Candidates must be passionate about user experience and ready to make an impact.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or the public sector for Senior Consultant.
• Minimum of 8 years in consulting or the public sector for Lead Consultant.
• Experience mentoring juniors and leading client engagements is preferred.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate methods.
• Develop, document, and present comprehensive research plans.
• Engage with users through interviews and workshops.
• Analyze findings and provide actionable recommendations.
• Document findings using tools like user stories and journey mapping.

Skills

User research

Data analysis

Client engagement

Mentoring

Research methods

Job description

A digital services consultancy is seeking experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You will be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector projects.

Senior Consultant - Minimum of 5 years in consulting or the public sector. Ideally, mentoring juniors and taking the lead on client engagements.

Lead Consultant - Minimum of 8 years in consulting or the public sector. Responsible for directly line managing a User Research team, contributing to growth and expansion, and leading client projects.

Key Responsibilities of the User Researcher:

• Lead end-client engagement projects.
• Identify research needs and select appropriate research methods for each project.
• Develop, document, and present comprehensive research plans outlining study goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research to gather meaningful insights.
• Analyze research findings and data to generate valuable insights and actionable recommendations.
• Synthesize and document findings using tools such as user stories, journey mapping, and storyboarding to illustrate the full user experience.

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and eager to make an impact, we’d love to hear from you!

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. Eurojobs.com is not responsible for external website content. All applications should be submitted via the 'Apply now' button.

Created on 22/08/2025 by JR United Kingdom