User Researcher

JR United Kingdom; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers in Brighton. The role requires a minimum of 5-8 years in consulting or public sector, where you will lead client projects and engage users through various research methods. Ideal candidates will document findings and present insights effectively. Alongside competitive benefits such as a company share scheme and bonuses, this is an exciting opportunity to craft impactful user-centered experiences.

Benefits

Company Share Scheme

Company Bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience in mentoring and leading client engagements.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate methods.
• Develop and present comprehensive research plans.
• Engage users through interviews and workshops.
• Analyze research findings for insights and recommendations.
• Document findings with user stories and journey maps.

Skills

User-Centered Design

Facilitation

Research Methodology

Client Engagement

Tools

User Stories

Journey Maps

Storyboards

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth, and taking a lead role in client projects)

Key Responsibilities of the User Researcher:

1. Leading end-client engagement projects
2. Identifying research needs and selecting appropriate research methods
3. Developing, documenting, and presenting comprehensive research plans
4. Engaging with users through interviews, workshops, and ethnographic research
5. Analyzing research findings to generate insights and actionable recommendations
6. Synthesizing and documenting findings using tools like user stories, journey maps, and storyboards

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!