User Researcher

JR United Kingdom; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy in Bournemouth is looking for experienced User Researchers to join a high-performing team focused on user-centered services within the public sector. The role involves leading client engagement projects, developing research plans, and synthesizing findings. Minimum experience of 5 years in consulting is required for Senior Consultant, and 8 years for Lead Consultant with team management experience. The role includes a competitive package with benefits.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector.
• Experience mentoring juniors and leading client engagements.
• Minimum of 8 years for Lead Consultant with direct team management experience.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate research methods.
• Develop, document, and present research plans with goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research.
• Analyze findings to generate insights and recommendations.
• Synthesize and document findings using tools like user stories and journey mapping.

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and taking the lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth while leading client projects)

Key Responsibilities of the User Researcher:

1. Lead end-client engagement projects
2. Identify research needs and select appropriate research methods
3. Develop, document, and present research plans with goals and methodologies
4. Engage with users through interviews, workshops, and ethnographic research
5. Analyze findings to generate insights and recommendations
6. Synthesize and document findings using tools like user stories, journey mapping, and storyboarding

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about creating user-centred experiences and eager to make an impact, we’d love to hear from you!