User Researcher

JR United Kingdom; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy is seeking experienced User Researchers to join a high-performing team. The role involves leading client projects, identifying research methods, and analyzing data. Applicants should have 5+ years in consulting or public sector for Senior Consultant and 8+ years for Lead Consultant roles. The package includes a share scheme, bonus, and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years and direct line management experience for Lead Consultant role.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate research methods.
• Develop, document, and present research plans.

Skills

User research methods

Data analysis

Stakeholder engagement

Mentoring

Job description

A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector.

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (direct line management of a UR team, contributing to growth and taking a lead on client projects)

Key Responsibilities of the User Researcher:

• Lead end-client engagement projects
• Identify research needs and select appropriate research methods
• Develop, document, and present research plans with study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to gather insights
• Analyze research data to generate insights and recommendations
• Synthesize findings using tools like user stories, journey maps, and storyboards

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you are passionate about creating user-centred experiences and eager to make an impact, we’d love to hear from you!

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Do not provide bank or payment details when applying. Applications should be made via the 'Apply now' button.

Created on 22/08/2025 by JR United Kingdom