User Researcher

Kerv Digital; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A prominent digital solutions provider in the UK is seeking a User Researcher to create user-centered content experiences. You will advocate for user needs and collaborate with UX designers while conducting various forms of user research. The role is hybrid, combining home and office work. Ideal candidates should have substantial experience in user research and usability testing along with strong stakeholder management skills. Join to make a positive impact in the public sector.

Benefits

Choose-your-own tech approach

Flexible working arrangements

Private healthcare

Professional development support

Qualifications

• Proven experience as a User Researcher or in a similar role.
• Strong knowledge of qualitative and quantitative research methods.
• Ability to analyse and synthesise research findings into actionable recommendations.

Responsibilities

• Plan conduct and analyse user research using qualitative and quantitative methods.
• Translate research findings into actionable insights to improve user experience.
• Conduct usability testing, interviews, surveys and workshops.

Skills

User Research

Qualitative Research

Quantitative Research

Usability Testing

Stakeholder Management

Agile Methodologies

Education

Experience as a User Researcher

Experience within government digital service (GDS)

Tools

Optimal Workshop

Figma

Job description

User Researcher

Salary : competitive depending upon experience benefits

Where the job is based : hybrid home based and working with Kerv Digital office / customer site visits as required) UK HQ Seven House 18 High Street, Longbridge B3Q 1 2U

Who we are :

At Kerv Digital we solve complex problems and deliver great digital experiences. We combine Data Science, Software Engineering and User Experience to achieve measurable outcomes for our clients. Headquartered in Birmingham and part of the Kerv Group we are part of a 110m revenue global organisation with over 500 employees working with over 800 sector-leading clients with offices in London, Birmingham, Bangalore and Pune.

Kerv is an ethically led organisation and we are proud of our values. Our mission to Build Future and make a positive difference in society helps guide us to choose to work primarily with Non-profit and Public Sector organisations.

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking highly skilled and experienced individuals.

Join us today to work closely with household name clients, build your professional prowess and make new friends along the way.

Who we are looking for :

As a User Researcher you will create clear user‑centred content experiences. You’ll put the user at the centre of everything you do, delivering seamless and inclusive end‑to‑end services. You’ll happily flex between content design and interaction design including some prototyping. Much of your work will be for our Public Sector clients helping users complete their goal and government deliver policy intent.

Key Responsibilities

• Plan conduct and analyse user research using a variety of qualitative and quantitative methods.
• Translate research findings into actionable insights to improve user experience.
• Work closely with UX designers, content designers and developers to ensure user needs are met.
• Advocate for a user‑centred approach across the organisation.
• Develop research plans and recruit participants for studies.
• Conduct usability testing, interviews, surveys and workshops.
• Synthesise findings into compelling reports and presentations for stakeholders.
• Stay updated on industry trends and best practices in user research.

Essential Skills & Experience

• Proven experience as a User Researcher or in a similar role.
• Strong knowledge of qualitative and quantitative research methods.
• Ability to analyse and synthesise research findings into actionable recommendations.
• Experience conducting usability testing and user interviews.
• Experience working within government digital service (GDS) standards.
• Familiarity with accessibility and inclusive design principles.
• Ability to work collaboratively in an Agile environment.
• Strong communication and stakeholder management skills.
• Experience using research tools such as Optimal Workshop or similar.

Desirable Skills

• Ability to flex across broader UX roles – T‑shaped skills and experience.
• Knowledge of behavioural psychology and human‑centred design principles.
• Familiarity with data analytics and metrics.
• Experience using design and prototyping tools such as Figma and GDS prototyping toolkit.

How we work

• Happiest working under their own direction but fully supported when needed.
• An obvious attention to detail we want you to obsess about the little things!
• An escalation handler able to achieve win‑win outcomes by utilising the skills across the team.
• Ability to work effectively with remote teams in India.
• Ability to work flexibly to deliver on‑time to tight timescales.

What we can do for you :

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees.

Real Flexibility – we’re a family‑first organisation and if the work gets done you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employees will tell you that we foster an easy‑going environment, are experts at what we do and care deeply about what we work on. That’s in large part because we’re privately owned by those that work day‑to‑day in the business and the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not‑for‑profits to transform how they leverage technology, working with public bodies to shape digital services, and working with top‑tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include our choose‑your‑own tech approach to end‑user devices, well‑stocked cupboards with tasty goodies (we’re a food‑first company too), excellent professional development support including frequent in‑house training for tech. You can’t get trained on anywhere else and private healthcare. Full disclosure: some benefits can only be provided after probation.

Recognition & Growth – certified as a Great Place to Work by independent assessors in both the UK and India and we’ve just entered the Sunday Times Tech Track 100 which charts the top 100 fastest growing tech companies in the country; we know we achieved this directly through the people we choose to work with. Don’t take our word for it though – check out our impartial GlassDoor reviews.

Don’t take our word for it though – check out our impartial GlassDoor reviews.

More on equality :

At Kerv we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging through collaboration and creating exceptional solutions together.

Please note: By submitting an application you agree to Kerv Digital’s recruitment policy.

Key Skills

Intelligence Community Experience, Python, SPSS, Microsoft Word, R, Regression Analysis, Windows, Stata, Microsoft PowerPoint, Research Experience, Data Modeling, Writing Skills

Employment Type: Full‑Time

Experience: years

Vacancy: 1