User Researcher

JR United Kingdom; Belfast; On-site; GBP 45,000 - 65,000; Full time

Job summary

A digital services consultancy is seeking an experienced User Researcher to create impactful, user-centered services in the public sector. This role involves leading client engagements, conducting research, and generating actionable insights. Ideal candidates should have over 5 years of experience, with leadership opportunities for those at the Senior and Lead Consultant levels. The position offers benefits like a company share scheme, bonus, and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years of experience in consulting or public sector.
• Ability to mentor juniors and lead client engagements if applying for Senior Consultant.
• Minimum of 8 years of experience for Lead Consultant, with a focus on team management and project leadership.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and choose suitable research methods.
• Develop and present research plans outlining study goals.

Skills

User interviews

Ethnographic research

Data analysis

Journey mapping

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project
• Develop, document, and present comprehensive research plans outlining study goals and methodologies
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights
• Analyse research findings and data to generate valuable insights and actionable recommendations
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!