User Researcher

JR United Kingdom; Bedford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A digital services consultancy in Bedford is seeking an experienced User Researcher to lead research projects aimed at creating impactful user-centred services in the public sector. The ideal candidate will have at least 5 years of experience in consulting or public sector and will manage client engagements and junior researchers. The position offers a comprehensive package, including a share scheme and bonuses.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector, ideally mentoring juniors.
• Experience leading client engagements and managing teams.
• Strong background in user research methods.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate methods.
• Analyze research data to generate actionable insights.

Skills

User-centered design

Research methodologies

Data analysis

Communication

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (directly line managing a UR team, contributing to growth and expansion, while leading client projects)

Key Responsibilities of the User Researcher:

• Leading end-client engagement projects
• Identifying research needs and selecting appropriate research methods for each project
• Developing, documenting, and presenting comprehensive research plans with study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to gather insights
• Analyzing research data to generate insights and actionable recommendations
• Synthesizing and documenting findings using tools such as user stories, journey maps, and storyboards to illustrate the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!