User Researcher

JR United Kingdom; Basildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A digital services consultancy in Basildon is seeking an experienced User Researcher to join their team. The role entails leading client engagement projects and developing comprehensive research plans. Ideal candidates should have at least 5 years in consulting or the public sector and a passion for user-centered design. The package includes a company share scheme, bonus, and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or the public sector.
• Experience in leading client engagements.
• Ability to mentor junior researchers.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select methods.
• Develop and present research plans.
• Engage with users through interviews and workshops.
• Analyze findings for actionable insights.
• Document findings using user stories and journey maps.

Skills

User-centered design

Research methodologies

Client engagement

Mentoring

Job description

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A digital services consultancy is looking for experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in consulting or the public sector (ideally mentoring juniors and leading client engagements)

Lead Consultant - Minimum of 8 years in consulting or the public sector (directly line managing a UR team, contributing to growth and expansion, and taking a lead role in client projects)

Key Responsibilities of the User Researcher:

• Leading end-client engagement projects
• Identifying research needs and selecting appropriate research methods for each project
• Developing, documenting, and presenting comprehensive research plans with study goals and methodologies
• Engaging with users through interviews, workshops, and ethnographic research to gather meaningful insights
• Analyzing research findings to generate valuable insights and actionable recommendations
• Synthesizing and documenting findings using tools such as user stories, journey maps, and storyboards to illustrate the full user experience

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user-centred experiences and ready to make an impact, we’d love to hear from you!