User Researcher

JR United Kingdom; Aberdeen City; On-site; GBP 40,000 - 65,000; Full time

Job summary

A digital services consultancy in the United Kingdom is seeking experienced User Researchers. You'll manage projects focused on user-centered services within the public sector, leading both Senior and Lead Consultant roles. The ideal candidates have 5+ years or 8+ years in consulting, respectively. The package includes a bonus, pension, and share scheme.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant.
• Minimum of 8 years in consulting or public sector for Lead Consultant.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select appropriate research methods.
• Develop and present comprehensive research plans.
• Engage users through interviews and workshops.
• Analyze findings to generate insights.
• Document findings using user stories and journey maps.

Skills

User Testing

Research Methods

Leadership

Client Engagement

Data Analysis

Job description

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A digital services consultancy is seeking experienced User Researchers to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You will be involved in multiple research engagements for bespoke software solutions and transformations within government/public sector projects.

Senior Consultant - Minimum of 5 years in consulting or public sector. You will ideally mentor juniors and take the lead on client engagements.

Lead Consultant - Minimum of 8 years in consulting or public sector. You will directly line manage a User Research team, contribute to growth and expansion, and take a lead role in client projects.

Key Responsibilities of the User Researcher:

• Lead end-client engagement projects.
• Identify research needs and select appropriate research methods for each project.
• Develop, document, and present comprehensive research plans with study goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research to gather meaningful insights.
• Analyze research findings and data to generate valuable insights and actionable recommendations.
• Synthesize and document findings using tools such as user stories, journey maps, and storyboards to convey the full user experience.

The User Researcher package includes:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about creating user-centred experiences and eager to make an impact, we’d love to hear from you!