User Research Lead

Ncounter; City Of London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A Defence services provider in the City of London seeks a User Research Lead to guide multidisciplinary teams and ensure user insight shapes delivery. The ideal candidate has experience in user research, is DV cleared, and can communicate insights clearly to influence design decisions and achieve measurable value. This role offers competitive daily rates of £575 to £650 outside IR35.

Qualifications

• Experience leading user research within agile teams.
• Background in facilitating workshops and communicating insights.
• DV Clearance and a track record in a Defence programme.

Responsibilities

• Lead research planning, method selection, and delivery.
• Run programmes of research and translate findings into actions.
• Facilitate workshops and influence senior stakeholders.

Skills

User research methodologies

Agile project management

Stakeholder influence

Job description

NC-8914592 Contract User Research Lead £575 to £650 per day Outside IR35 DV Cleared

Overview

Ncounter are looking for a User Research Lead to support a major Defence programme, guiding multidisciplinary teams and ensuring user insight shapes every phase of delivery. You will balance hands on research with team leadership, while keeping delivery aligned to user needs, policy requirements and programme outcomes.

Key Responsibilities

• Lead research planning, method selection and end to end delivery within agile teams
• Run programmes of research across several workstreams and translate findings into clear actions
• Facilitate workshops, shape discovery and alpha activity, and influence senior stakeholders
• Define research standards, processes and strategy for consistent, high quality output
• Coach and develop researchers and design colleagues, supporting capability growth
• Communicate insight clearly to drive prioritisation, design decisions and measurable value

Apply

If you are DV Cleared and want to contribute to high impact Defence services, please contact Ncounter with your latest CV.