User Experience Researcher

Xibis Ltd; Wideopen; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital consultancy in the UK is seeking a User Experience Researcher to lead research initiatives that improve user interactions with digital services. The role involves conducting user research, translating insights into actionable recommendations, and collaborating with diverse teams. Candidates should have significant experience in user-centered design and strong analytical skills. This hybrid position requires UK Security Clearance.

Benefits

Competitive salary

Private healthcare

Pension plan

Share scheme

Qualifications

• Significant experience leading end-to-end research in complex environments.
• Proven experience leading user research for digital services with complex user journeys.
• Strong understanding of GDS and/or NHS design standards.

Responsibilities

• Plan, design, and lead user research across the full service lifecycle.
• Use qualitative and quantitative methods to uncover user needs.
• Turn complex findings into clear insights and recommendations.

Skills

Analytical Thinking

Prototyping

Tools

Optimal Workshop

UserZoom

Job description

User Experience Researcher

Category: Analytics and Emerging Digital Technologies

Main location: United Kingdom, UK Wide - Various, UK Wide

Position ID: J1125-0189

Employment Type: Full Time

At CGI, we’re transforming how people interact with digital services that truly make a difference. As a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence‑led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2-3 days per week on average.

Your Future Duties And Responsibilities

• Lead & Innovate: Plan, design, and lead user research across the full service lifecycle.
• Discover & Understand: Use a blend of qualitative and quantitative methods to uncover user needs and behaviours.
• Translate & Influence: Turn complex findings into clear insights and recommendations that guide design and policy.
• Collaborate & Inspire: Work across disciplines to co‑design solutions and embed user‑centred thinking.
• Mentor & Develop: Support and coach junior researchers, promoting best practice in research ethics and methodology.
• Optimise & Improve: Enhance research operations, recruitment, and data management to streamline delivery and impact.

Required Qualifications To Be Successful In This Role

• Significant experience leading end‑to‑end research in complex, multidisciplinary environments, with a strong understanding of user‑centred design, accessibility, and ethical research.
• Proven experience leading user research for digital services with complex user journeys.
• Strong understanding of GDS and/or NHS design standards and how research supports service assessments.
• Proficiency in a range of methodologies (e.g., interviews, ethnography, surveys, diary studies, usability testing).
• Ability to synthesise findings into clear insights that shape strategy and design.
• Experience mentoring and developing others within a research or design team.
• Skilled collaborator with experience in agile delivery environments.
• Excellent communication, facilitation, and influencing skills.

Desirable

• Experience across both public and private sector research.
• Familiarity with research tools such as Optimal Workshop and UserZoom.
• Knowledge of experimentation methods, A/B testing, and analytics tools.

Skills

• Analytical Thinking
• Prototyping

What You Can Expect From Us

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well‑being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.