User Experience Researcher

Onyx-Conseil; Widecombe in the Moor; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A trusted digital consultancy in the UK is seeking a User Researcher to influence service design and improve user experiences through research. This hybrid role requires leading research efforts and translating insights into strategic decisions, with an emphasis on inclusivity and ethical practices. Benefits include a competitive salary, excellent pension, and private healthcare.

Benefits

Competitive salary

Excellent pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Qualifications

• Lead research across complex service areas.
• Translate deep user insight into design and strategic decisions.
• Contribute to a culture of inclusive, ethical, and creative research.

Responsibilities

• Shape meaningful, evidence-led experiences.
• Influence service design at scale.
• Collaborate across diverse disciplines.

Job description

Overview

At CGI, we’re transforming how people interact with digital services that truly make a difference. As a User Researcher, you’ll play a pivotal role in shaping meaningful, evidence‑led experiences that improve lives and drive measurable business and policy outcomes. You’ll lead research across complex service areas, translating deep user insight into design and strategic decisions. This is a unique opportunity to influence service design at scale, collaborate across diverse disciplines, and grow a culture of inclusive, ethical, and creative research within one of the world’s most trusted digital consultancies.

Benefits

• competitive salary
• excellent pension
• private healthcare
• share scheme (3.5% + 3.5% matching)
• you become a CGI Partner, not just an employee
• CGI was recognised in the Sunday Times Best Places to Work List 2025 and named a UK ‘Best Employer’ by the Financial Times

Diversity and Inclusion

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector Forces. We’re proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Security and Travel

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position, but you will be expected to travel to CGI offices or client sites 2‑3 days per week on average.