User Experience Programme Lead – Innovation & Adoption

Government Recruitment Service; Swansea; On-site; GBP 40,000 - 50,000; Full time

Job summary

A public sector organization in Swansea is seeking a User Experience Manager to lead the User Services User Experience Programme. The successful candidate will promote user education and adoption of IT services, manage the Knowledge Base, and analyze user feedback for service improvements. Strong leadership, communication, and stakeholder management skills are essential. Join us to deliver excellent outcomes for the public within a supportive work environment.

Benefits

Employer pension contribution of 28.97%

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Proven ability to manage user experience programs, focusing on user education and innovation.
• Strong analytical skills to interpret user feedback and drive service improvements.
• Experience in facilitating collaborative groups and managing strategic objectives.

Responsibilities

• Lead and manage the User Services User Experience Programme.
• Promote user education and adoption of IT services.
• Chair the User Services Improvement Group.
• Manage and improve the Knowledge Base.
• Analyze user feedback to drive service improvements.
• Deliver targeted IT communications.

Skills

Stakeholder management

User education

Data analysis

Communication skills

Team leadership

Job description

A public sector organization in Swansea is seeking a User Experience Manager to lead the User Services User Experience Programme. The successful candidate will promote user education and adoption of IT services, manage the Knowledge Base, and analyze user feedback for service improvements. Strong leadership, communication, and stakeholder management skills are essential. Join us to deliver excellent outcomes for the public within a supportive work environment.