User Experience Designer - Enterprise

Citi; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

27 days annual leave

Discretionary annual bonus

Private Medical Care

Life Insurance

Employee Assistance Program

Pension Plan

Parental Leave

Learning resources

Job summary

Citi is seeking a UX Designer to shape our digital banking experiences. You will perform research, create user journeys, and craft wireframes and high-fidelity designs. Join a team that values accessibility, scalable design systems, and collaboration with product, analytics and engineering.

Hybrid work opportunities are available in the UK. You will mentor juniors, ensure ADA/WCAG compliance, and help deliver impactful interfaces for global users. A solid foundation in HTML/CSS is desirable.

Qualifications

• Proven relevant UX design experience.
• Strong attention to detail and analytics.
• Experience delivering with an agile methodology.
• Excellent communication and presentation skills.
• Experience using design systems and professional tools.
• Keen interest in banking or finance.
• HTML/CSS development skills.

Responsibilities

• Hold meetings with users and sponsors to understand requirements.
• Perform UX research, define IA, user journeys, and personas.
• Identify metrics and data to support decision making.
• Collaborate with stakeholders, analysts, product managers and developers.
• Create wireframes, prototypes, and high-fidelity designs using Sketch, InVision, Axure, and Adobe suite.
• Ensure accessibility compliance with ADA/WCAG.
• Hand over designs to development with complete specifications.
• Provide ongoing UX support with review checkpoints.
• Stay up to date with UX practices and tools.
• Mentor junior team members and enforce design standards.

Skills

Strong communication and presentation

Attention to detail

Agile methodology

Design tools proficiency

Design systems experience

Banking/finance knowledge interest

HTML/CSS development

Education

Bachelor’s degree

Master’s degree preferred

Tools

Sketch

Figma

Adobe XD

Axure

InVision

Job description

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Responsibilities

• Hold meetings with users, clients, product sponsors and technology to understand project requirements
• Perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision‑making
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co‑create ideas, approaches, and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high‑fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use, and contribute to, the approved design system
• Adhere to, and improve design standards and best practices
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Keep up to date with the latest UX practices, innovations, and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on‑time, identifying and managing risks to ensure timelines are met, and escalating where needed
• Help to train and support junior team members
• Confidently challenge substandard work by other team members
• Contribute to the wider UX community of practice and appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• Proven relevant experience
• Strong attention to detail & analytical skills
• Experience delivering with an agile methodology
• Excellent communication and presentation skills
• Highly skilled in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.
• Experience using design systems
• Keen interest in, or knowledge of, banking or finance
• HTML/CSS Development Skills

Education

• Bachelor’s degree/University degree, Master’s degree preferred

What we’ll provide you

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance‑related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.