User Experience Design - Service Designer

Randstad Technologies Recruitment; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a highly strategic User Experience Designer - Service Design to lead complex system changes in a hybrid contract role. This position requires advanced proficiency in UX research methodologies and demonstrated expertise in service design and design thinking. The candidate will be responsible for conducting ethnographic research, creating user journey maps, and providing solutions to systemic issues. This 10-month contract is based in Newcastle, UK, with hybrid working arrangements.

Qualifications

• Advanced proficiency in User Experience (UX) Research methodologies.
• Demonstrated expertise in Service Design Thinking and Design Thinking practices.
• Strong background in System Designs and the ability to influence technical and strategic roadmaps.
• Proven ability to manage team decisions, mentor colleagues, and act as a Subject Matter Expert.

Responsibilities

• Conduct advanced ethnographic research to identify true user needs and pain points.
• Interpret and synthesize human insights while balancing strategic business inputs.
• Create detailed User Journey Maps and facilitate the development of Service Blueprints.
• Plan and lead workshops to gather insights, align teams, and foster collaboration.
• Provide expert-level solutions to complex systemic changes across departments.
• Develop prototypes and conduct usability testing to validate design concepts.

Skills

User Experience (UX) Research methodologies

Service Design Thinking

Design Thinking practices

System Designs

Job description

Job Post: User Experience Design - Service Designer (Hybrid Contract)

Title: User Experience Designer - Service Design

Location: Newcastle, UK (Hybrid Working Model)

Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem.

The Role: Strategic Impact & Leadership

As our Service Designer, you will be responsible for defining and implementing service improvements across all project phases—from initial framing to final deployment. You will function as a Subject Matter Expert, collaborating across engineering, product, and business teams to ensure holistic, effective service delivery.

Key Responsibilities

• Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points.
• Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs.
• Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience.
• Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and foster collaboration.
• System Design: Provide expert-level solutions to complex problems, often involving systemic changes that span multiple departments.
• Validation: Develop prototypes and conduct usability testing to rapidly validate design concepts and iterate on service solutions.

Required Skills & Proficiencies

• Advanced proficiency in User Experience (UX) Research methodologies.
• Demonstrated expertise in Service Design Thinking and Design Thinking practices.
• Strong background in System Designs and the ability to influence technical and strategic roadmaps.
• Proven ability to manage team decisions, mentor colleagues, and act as a Subject Matter Expert.

Contract Details

• Contract Duration: 10 Months (December 1, 2025 - September 30, 2026)
• Location: Newcastle, UK
• Work Model: Hybrid (Split office/remote working)
• Start Date: December 1, 2025
• End Date: September 30, 2026

How to Apply

If you are a Service Designer with a strong background in ethnographic research and system-level problem-solving, and you are available for this 10-month hybrid contract in Newcastle, please submit your CV and outline your experience with Service Designer, User Experience Designer, service blueprinting and strategic system design.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.