User Experience Consultant

VIQU IT; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT consulting firm is seeking a User Experience Consultant to evaluate and enhance technology experiences across IT touchpoints. You will lead UX strategies for ServiceNow and Windows 10-11 transitions, while collaborating with various teams. This 6-month hybrid role requires proven UX experience in ITSM and familiarity with M365. Competitive pay and the chance to contribute to a large-scale digital transformation await the right candidate.

Qualifications

• Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes.
• Exposure to Windows 10-11 migration and cloud migration projects.
• Strong understanding of M365 environments.

Responsibilities

• Evaluate and enhance end-to-end employee technology experiences.
• Map and redesign EUC journeys for usability and satisfaction.
• Lead UX input for ServiceNow rollout and Windows 10-11 transition.
• Support adoption and change initiatives.

Skills

UX methods in ITSM

Familiarity with ServiceNow

Windows 10-11 migration experience

M365 environments

Collaborating with stakeholders

Job description

Overview

VIQU IT is partnering with a global organisation embarking on a large‑scale digital transformation, including major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management platform – ServiceNow.

Key Responsibilities

• Evaluate and enhance end‑to‑end employee technology experiences across IT touchpoints.
• Map and redesign EUC journeys to improve usability, consistency, and satisfaction.
• Lead UX input for the ServiceNow rollout and Windows 10‑11 transition.
• Contribute to the UX strategy supporting cloud and infrastructure transformation.
• Collaborate with IT, project, and change teams to embed user‑centred principles.
• Support adoption and change initiatives, producing clear user guidance and insights.
• Develop and maintain UX frameworks and standards for internal IT services.

Experience & Skills

• Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes.
• Familiarity with ServiceNow or similar IT service platforms.
• Exposure to Windows 10‑11 migration and cloud migration projects.
• Strong understanding of M365 environments (Teams, OneDrive, Outlook, Office apps).
• Strategic, systems‑level thinker with hands‑on UX delivery experience.
• Comfortable collaborating with technical and non‑technical stakeholders.

Contract Details

• Duration: 6 months (Inside IR35)
• Location: London (Hybrid working)

How to Apply

Apply now to the User Experience Consultant role to speak with VIQU IT in confidence or contact Phoebe Thompson via the VIQU IT website.