User Experience Consultant

Phoenix; City of Edinburgh; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading savings and retirement business in the UK seeks a User Experience Consultant to join the Colleague Experience team. Your role will involve designing people journeys and leveraging digital tools to enhance user experiences. Ideal candidates will have strong customer focus, creativity, and experience in documentation and group facilitation. The position offers a competitive salary of £35,000 - £45,000, flexible working options, and comprehensive benefits including medical cover and generous leave.

Benefits

Private medical cover

38 days annual leave

Excellent pension

Volunteering days

Career breaks

Qualifications

• Proven ability to manage multiple priorities effectively, both independently and within a team setting.
• Experience in delivering impactful and measurable outcomes in fast-paced environments.
• Skilled in producing engaging process documentation.

Responsibilities

• Design and enhance people journeys for colleagues.
• Maximise the use of digital systems and automation.
• Provide training and documentation for Colleague Experience teams.

Skills

Customer outcome focus

Creative delivery of change

Multi-tasking

Root cause analysis

Process documentation

Facilitating group sessions

Tools

Canva

Visio

SharePoint

Job description

Job Description

We have an incredible opportunity to join us here at Phoenix Group as a User Experience Consultant to join our Colleague Experience team in the People Function.

Job Type

Fixed Term Contract - 12 months

Location

This role can be based from Edinburgh, Telford or Birmingham with time spent in the office and working from home.

Flexible working

All of our roles are open to part‑time, job‑share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date

02/12/2025

Salary and benefits

£35,000 - £45,000 DOE plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12× salary life assurance, career breaks, income protection, 3× volunteering days and much more.

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re Phoenix Group, we’re a long‑term savings and retirement business. We offer a range of products across our market‑leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The role

The Colleague Experience & Operations function is introducing a new operating model, changing the way work comes into the function and is distributed across teams. This role will sit in the Colleague Experience team, delivering innovative solutions and a continued evolution of the colleague and user experience for the function.

The role will design and enhance people journeys and embed innovative, future‑ready ways of working. You will maximise the use of digital systems available – leveraging automation, self‑service tools, and data insights to modernise and future-proof our people services. You will create seamless intuitive experiences for People function teams and colleagues, and use a range of communication tools and styles to provide training and documentation for the Colleague Experience & Operations teams.

What are we looking for?

• Customer outcome focused with the ability to convert customer needs and business requirements into suitable, effective solutions
• Creative and proactive in delivering change within fast‑paced environments, ensuring impactful and measurable outcomes.
• Proven ability to manage multiple priorities effectively, both independently and within a team setting.
• Experience of identifying root cause analysis, to support development of outcomes and solutions
• Experienced in producing engaging process documentation, including guides, videos, and flows; familiarity with tools such as Canva, Page Tiger, Visio, and SharePoint is desirable.
• Skilled in facilitating group sessions, constructively challenging the status quo, and capturing actionable outcomes.

We Want To Hire The Whole Version Of You.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more about

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us