User-Centred Design Apprentice

Public Health Wales; Cardiff; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A public health agency in Cardiff is offering a Level 3 User-Centred Design apprenticeship in their Digital Services team. This role is perfect for those starting a career in user-centred design, user research, and service improvement. Apprentices will learn to support the design and delivery of digital products that are accessible and user-friendly. The apprenticeship includes on-the-job training and mentoring from professionals, with opportunities to work on real projects.

Benefits

On-the-job training

Opportunities for real project involvement

Supportive mentoring

Qualifications

• Essential to have awareness of user‑centred design principles.
• Interest in digital design or problem‑solving is a must.
• Good communication skills are required.
• Willing to learn and take initiative is essential.
• Basic IT skills are necessary.

Responsibilities

• Support the user research design and delivery of digital products.
• Gain hands-on experience across user research and service design.
• Learn how to understand users and define problems.

Skills

Awareness of user‑centred design principles

Interest in digital design, research, or problem‑solving

Good communication skills

Willingness to learn and take initiative

Basic IT skills (e.g., Microsoft Office)

Willingness to contribute positively to team culture and continuous improvement

Education

Commitment to complete the Level 3 apprenticeship qualification

Tools

Microsoft Office

Job description

Are you passionate about improving public services through design and innovation?

We are offering a Level 3 User-Centred Design apprenticeship opportunity within our Digital Services team. This role is ideal for someone looking to start a career in user‑centred design, user research, and service improvement.

In this apprentice role, you'll learn and support the design and delivery of digital products and services that are simple, accessible, and meet user needs. You will be contributing to meaningful improvements in how people provide, access and experience services.

Job summary

In this apprentice role, you'll learn and support the design and delivery of digital products and services that are simple, accessible, and meet user needs. You will be contributing to meaningful improvements in how people provide, access and experience services.

You will be supported through:

• A structured apprenticeship programme with learning modules
• On‑the‑job training and mentoring from experienced UCD professionals
• Opportunities to shadow and contribute to real projects
• Regular feedback and development reviews

The role will be hybrid, with the opportunity to work from home as well as a requirement to come into our office in Cardiff.

THIS POST IS FIXED TERM/SECONDMENT FOR 24 MONTHS

Main duties of the job

As a User-Centred Design Apprentice, you will:

• Support the user research design and delivery of digital products and services
• Gain hands‑on experience across the disciplines of user research, service design, business analysis, and content design
• Learn how to understand users, define problems, and co‑create solutions.
• Develop foundational skills in user‑centred design within a public health context
• Contribute to meaningful improvements in how people provide, access and experience services

Full details can be found in the job description and person specification.

About us

We are Public Health Wales – the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/

For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

Job responsibilities

As part of your apprenticeship, you will develop proficiency in:

• User Research Support
• Business Analysis Support
• Service Design Support
• Collaboration and Learning

You will also have the opportunity to work closely with colleagues across the division and gain a deeper understanding of how digital products and services support public health priorities.

Apprenticeships in Public Health Wales

This apprenticeship is open to anyone aged 16 or over, whether you are just starting out in your career, looking for a career change, or returning to work.

Please refer to the Person Specification to ensure you meet the Welsh Government requirements for undertaking an apprenticeship.

Apprenticeships with Public Health Wales are a fantastic way to earn while you learn, gaining hands‑on experience, transferable skills, and nationally recognised qualifications.

Person Specification

Skills and Attributes

Essential

• Awareness of user‑centred design principles
• Interest in digital design, research, or problem‑solving
• Good communication skills
• Willingness to learn and take initiative
• Basic IT skills (e.g., Microsoft Office, web browsing)
• Willingness to contribute positively to team culture and continuous improvement

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

Essential

• Interest in learning project coordination, digital tools, and business administration skills
• Commitment to complete the Level 3 apprenticeship qualification and attend all off‑the‑job training when required.
• Flexibility to attend meetings or events (in person or virtual) as needed
• Ability to travel between sites in a timely manner to meet the needs of the apprenticeship or service
• Commitment to working inclusively and respecting diversity in all interactions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Public Health Wales

Address

2 Capital Quarter

Tyndall Street

Cardiff

CF10 4BZ

Employer's website

https://phw.nhs.wales/ (Opens in a new tab)