Used Car Sales Manager

Group 1 Automotive; North End; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave 33 days

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work

Healthcare access

Volunteer day

Share purchase plan

Training and development

Life assurance

Flexible working

Job summary

Group 1 Automotive Norwich is seeking a hands-on Used Car Sales Manager to lead a team across VW Norwich and Kings Lynn dealerships, delivering outstanding customer experiences and strong sales performance.

You will supervise sales staff, drive enquiries, close deals, and maintain smooth operations with clear administration and reporting. Flexible working options available, and you'll help shape a culture of service and integrity.

Qualifications

• Hands-on leader with a track record of delivering great customer experiences.
• Ability to negotiate at all levels with strong leadership skills.
• Motor industry experience preferable and working to timescales.

Responsibilities

• Supervising and co-ordinating activities of sales staff. Ensure maximum direct selling time.
• Effective handling of all sales enquiries.
• Lead and develop all sales executives ensuring they are focused and adopt a structured approach.
• Ensure that all operational issues are resolved in a customer centric manner in the shortest possible timeframe.
• Provide guidance and training to salespersons to improve their job performance with particular emphasis on: Prospecting, customer follow-up and closing deals, Time management.
• Establish administrative procedures and policies to assist the smooth handling of all business and adequate sales record.

Skills

People leadership

Negotiation

Motor industry experience

Time management

Detail oriented

Communication

Customer service

Industry knowledge

Work under pressure

Job description

Used Car Sales Manager

Used Car Sales Manager - Volkswagen Norwich

Fun, exciting, rewarding work. Join us for the ride.

Working with world-class brands as a Used Car Sales Manager you'll have the drive to deliver outstanding and trusted experiences for our customers.

As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

Kings Lynn

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you'll do day to day

• Supervising and co-ordinating activities of sales staff. Ensure maximum direct selling time.
• Effective handling of all sales enquiries.
• Lead and develop all sales executives ensuring they are focused and adopt a structured approach.
• Ensure that all operational issues are resolved in a customer centric manner in the shortest possible timeframe.
• Provide guidance and training to salespersons to improve their job performance with particular emphasis on: Prospecting, customer follow-up and closing deals, Time management.
• Establish administrative procedures and policies to assist the smooth handling of all business and adequate sales record.

Helpful skills and qualifications

Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. A hands on leader and financially aware Ability to negotiate at all levels with strong leadership skills Motor Industry experience is preferable Ability to work to timescales effectively Keen eye for detail, good communication and a passion for delivering great customer service Strong industry knowledge Ability to work under pressure

We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do.

• Respect
• Integrity
• Transparency
• Teamwork
• Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.