Used Car Sales Controller

CARGEM; City Of London; On-site; GBP 30,000 - 70,000; Full time

Job summary

A respected automotive brand in London is seeking an experienced Sales Controller (Business Manager) to lead finance performance and drive customer satisfaction. The ideal candidate will have over 2 years of experience in a related role within the automotive sector and a strong understanding of FCA regulations. Join a dynamic team with great training opportunities and benefits including a company pension and employee discounts.

Benefits

Company pension

Employee discounts

Free on-site parking

Qualifications

• 2+ years of experience as a Sales Controller or Business Manager in the automotive sector.
• In-depth knowledge of FCA regulations and motor finance products.
• Valid UK driving licence.

Responsibilities

• Lead F&I performance and maximize profitability.
• Ensure compliance with FCA regulations.
• Build tailored finance packages for customers.
• Support and develop the Sales Executive team.
• Monitor and analyse key KPIs to boost results.
• Oversee final transactions and ensure customer satisfaction.

Skills

Sales leadership

Communication skills

Negotiation skills

Coaching

Customer service

Job description

Overview

Sales Controller (Business Manager). Location: London RM13 8TH. Job Type: Full-time | Start Date: 15th October 2025. Salary: £30,000 basic + competitive performance-based bonus. Experience Required: 2+ years as a Sales Controller or Business Manager in the automotive sector (essential).

Are you a results-driven sales leader with a passion for performance and precision? Do you thrive in a high-performance, fast-paced automotive environment? This is your chance to accelerate your career with one of the most respected names in the industry — Cargem. At Cargem, we don’t just sell vehicles — we deliver exceptional customer experiences. We\'re now looking for an outstanding Sales Controller (Business Manager) to lead our Finance & Insurance (F&I) function, drive commercial success, and ensure every customer drives away happy. Please note: Previous experience as a Sales Controller or Business Manager in the automotive industry is essential.

What You’ll Be Doing

• Lead F&I Performance. Maximise profitability across finance, insurance, and warranty products.
• Ensure full compliance with FCA regulations at all times.
• Customer-Centric Finance Solutions. Build tailored finance packages to meet customer needs.
• Guide customers through the purchase process with clarity and transparency.
• Coach & Motivate. Support and develop the Sales Executive team. Deliver expert deal structuring, motivation, and real-time coaching.
• Data-Driven Performance. Monitor and analyse key KPIs (e.g., finance penetration, product mix). Identify opportunities and implement actions to boost results.
• Finalise the Deal. Oversee final transactions, part-exchange evaluations, and handovers. Ensure every customer journey ends with satisfaction.

What You’ll Bring

• Proven experience as a Sales Controller or Business Manager in the automotive sector (essential).
• In-depth knowledge of FCA regulations and motor finance products.
• Strong communication, negotiation, and coaching skills.
• A passion for premium service and commercial performance.
• A valid UK driving licence.

Why Join Cargem?

• Be part of a respected, customer-focused automotive brand.
• Thrive in a dynamic and high-performance team environment.
• Access ongoing training and career development opportunities.
• Enjoy great benefits including: Company pension, Employee discounts, Free on-site parking.

Location

London RM13 8TH. Applicants must be able to reliably commute or plan to relocate prior to starting.

Additional Details

Experience: Required
Employment: Full-time
Schedule: Monday - Saturday 9:00am to 7:00pm, and 1 Sunday a Month.
Salary: £30,000 – £70,000 yearly
Starting time: Immediate start!

About CARGEM

At CARGEM, we stock over 500+ quality pre-owned vehicles and are known for our commitment to excellence – in both cars and people.