Urology Clinical Administrative Officer Follow us on Facebook and on Twitter: @CRHCareers @Well[...]

Chesterfield Royal Hospital NHS Foundation Trust; Hasland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Hasland, UK, seeks an Administrative Support role to assist Consultants and medical staff. The role involves audio typing, managing patient queries, and booking appointments. Applicants should have strong communication skills, a focus on customer service, and relevant office experience. Benefits include a pension scheme, flexible working, and health benefits.

Benefits

Employer and employee contributory pension scheme

Annual leave of 27 days plus bank holidays

Flexible working opportunities

Onsite parking facilities

Access to health and lifestyle benefits

Qualifications

• Customer focused with exceptional communication and interpersonal skills.
• Excellent organisational skills with ability to work under pressure.
• Relevant office or secretarial experience, preferably in NHS.

Responsibilities

• Provide administrative support to Consultants and medical staff.
• Perform audio typing and manage patient queries.
• Book appointments and process complex instructions from clinical staff.

Skills

Customer focus

Exceptional communication skills

Organisational skills

Attention to detail

Excellent IT skills

Education

English and Maths GCSE grade C or above (or equivalent)

Job description

Overview

The main emphasis of this role is to provide a range of administrative support to Consultants, medical staff and/or other senior members of the Divisional teams. This is achieved by operating relevant IT applications as required, ensuring targets are met and maintaining confidentiality at all times.

Duties

Duties will include audio typing, receiving patient queries and actioning appropriately, booking relevant appointments, and actioning complex instructions from clinical staff and/or other designated senior staff as appropriate.

Flexible or predictable working arrangements may be accommodated. If it works for our service and patients, we will do our best to make it work for you.

COVID‑19 Vaccination

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients and encourages and supports staff to be vaccinated against COVID‑19 as this remains the best line of defence against the virus.

Immigration

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland nationals require sponsorship unless you have permission to work via another route. Non‑UK / RoI candidates wishing to apply can self‑assess the likelihood of obtaining a Certificate of Sponsorship here: GOV.UK. It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate for each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.

Communications

Communications throughout the application process will be via e‑mail and Trac account. References are also requested by e‑mail where possible. Please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Success Criteria

The successful candidate must be customer focused, with exceptional communication and interpersonal skills, excellent organisational skills, the ability to work under pressure and great attention to detail. To be successful in this role you will possess English and Maths GCSE grade C or above (or equivalent), excellent IT skills and relevant office/secretarial experience. Knowledge of medical terminology, customer care and previous NHS experience are also desirable.

NOTE: this role does not meet the Home Office criteria for the Trust to be able to offer a certificate of sponsorship; any applications that require sponsorship will not be considered.

Benefits

• Employer and employee contributory pension scheme.
• Annual leave is 27 days per annum (pro‑rated) and rises with service plus bank holidays.
• Flexible working opportunities.
• Accessible local transport.
• Access to the cycle‑to‑work scheme.
• Onsite parking facilities.
• Range of health, lifestyle and financial wellbeing benefits (viewable at intranet.chesterfieldroyal.nhs.uk).

About the Trust

Chesterfield Royal Hospital NHS Foundation Trust is North Derbyshire's only acute District General Hospital, with 24‑hour Emergency Department services; we provide care and treatment to more than 400,000 people who live in our communities. We are modern, well‑resourced and in commuting distance of Sheffield, Derby, Nottingham and close to the Peak District. The Care Quality Commission has rated the Trust as 'Good'.