Urology Clinical Administrative Officer

NHS; Chesterfield; On-site; GBP 23,000 - 28,000; Full time

Job summary

A regional healthcare provider in Chesterfield is seeking a Clinical Administrative Officer to join their Surgical Division. This role involves providing administrative support, managing patient queries, and ensuring confidentiality. The ideal candidate will have excellent communication and organizational skills, along with GCSEs in English and Maths. Experience within NHS is desirable. Competitive benefits included.

Benefits

Employer and employee contributory pension scheme

27 days annual leave

Flexible working opportunities

Onsite parking facilities

Qualifications

• Proven experience in office/secretarial roles, preferably within NHS.
• Ability to handle complex instructions from clinical staff.
• Experience of working as part of a multi-disciplinary team.

Responsibilities

• Provide administrative support to medical staff.
• Manage patient queries and appointments.
• Ensure confidentiality and meet operational targets.

Skills

Customer focused

Exceptional communication

Organizational skills

Ability to work under pressure

Good telephone manner

Medical terminology knowledge

Education

GCSE English and Maths grade C or above

RSA III Typing/Word Processing

ECDL

Shorthand skills

Any office-based training such as NVQ

Tools

Microsoft Office

Hospital PAS systems

Job description

Chesterfield Royal Hospital NHS Foundation Trust

Urology Clinical Administrative Officer

The closing date is 14 November 2025

We are currently looking to appoint a Clinical Administration Officer (CAO) to work in the Surgical Division working 37.5 hours per week.

The successful candidate must be customer focused, with exceptional communication and interpersonal skills.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately.

To be successful in this role you will possess English and Maths GCSE grade C or above (or equivalent), excellent IT skills and relevant office/secretarial experience.

Knowledge of medical terminology, customer care and previous NHS experience are also desirable.

Please note this role does not meet the Home Office criteria for the Trust to be able to offer a certificate of sponsorship, any applications that require sponsorship will not be considered.

Main duties of the job

The main emphasis of this role is to provide a range of administrative support to Consultants, medical staff and/or other senior members of the Divisional teams. This is achieved by operating relevant IT applications as required, ensuring targets are met and maintaining confidentiality at all times.

Duties will include audio typing, receiving patient queries and actioning appropriately, booking relevant appointments, and actioning complex instructions from clinical staff and/or other designated senior staff as appropriate.

Please see Job Description for main duties of the job in attachments.

About us

The Benefits

We want you to be the best you can be. We will support you with training opportunities if parts of your job are new to you and career development options too.

• Employer and employee contributory pension scheme.
• Annual leave is 27 days per annum (pro rata) and rises with service plus bank holidays.
• Flexible working opportunities.
• Accessible local transport.
• Access to the cycle to work scheme.
• Onsite parking facilities.

Not only this but we also offer a range of health, lifestyle and financial wellbeing benefits, which can be viewed at https://intranet.chesterfieldroyal.nhs.uk/staff_wellbeing/index

Chesterfield Royal Hospital NHS Foundation Trust is North Derbyshire's only acute District General Hospital, with 24-hour Emergency Department services; we're responsible for providing care and treatment to more than 400,000 people who live in our communities. We are modern, well-resourced and in commuting distance of Sheffield, Derby, Nottingham and close to the Peak District. The Care Quality Commission has rated the Trust as 'Good'.

Job responsibilities

Please see the Job description and Person Specification in the attachments section on this page. This document contains a full detailed description of the role and what the main responsibilities and duties are, along with the criteria that are required for the role.

Follow us on Facebook and on Twitter for more: @hrcrhft @royalhospital @WellbeingCRH

Person Specification

Qualifications & Training

• Educated to GCSE standard (or equivalent), to include English grade C or above
• RSA III (or equivalent) Typing/Word Processing
• Familiar with Microsoft Office based computer packages, including email and internet
• ECDL
• Shorthand skills
• Any office-based training such as NVQ
• Medical terminology
• Audio typing RSA Stage II (or equivalent)

Experience

• Experience of working as part of a multi-disciplinary team
• Previous office/secretarial experience
• Previous NHS experience
• Previous knowledge of hospital PAS systems

Skills & Knowledge

• Good prioritisation and organisational skills
• Familiar with work-based computer systems
• Ability to work under pressure, prioritising work to meet deadlines
• Good telephone manner
• Previous waiting list experience
• Medical terminology
• Preparing agendas and minute taking

Personal Attributes

• Professional appearance
• Awareness of confidentiality
• Adaptable to meet service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Chesterfield Royal Hospital NHS Foundation Trust