Urology Clinical Administrative Officer

NHS; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare institution in Chesterfield is seeking a Clinical Administration Officer to provide administrative support within the Surgical Division. The role requires excellent communication and organizational skills, GCSE qualifications in English and Maths, and relevant office experience. The position offers a full-time contract with benefits including a contributory pension scheme, flexible working opportunities, and training support.

Benefits

Employer and employee contributory pension scheme

Annual leave of 27 days plus bank holidays

Flexible working opportunities

Access to the cycle to work scheme

Onsite parking facilities

Qualifications

• Previous office/secretarial experience is essential.
• Experience of working as part of a multi-disciplinary team is vital.
• Familiarity with medical terminology is desirable.

Responsibilities

• Provide administrative support to Consultants and medical staff.
• Operate relevant IT applications to ensure targets are met.
• Handle patient queries and maintain confidentiality.

Skills

Communication skills

Organizational skills

IT skills

Attention to detail

Ability to work under pressure

Education

GCSE English grade C or above (or equivalent)

RSA III Typing/Word Processing

Familiar with Microsoft Office

Job description

Job Summary

We are currently looking to appoint a Clinical Administration Officer (CAO) to work in the Surgical Division working 37.5 hours per week.

Successful candidates must be customer-focused, with exceptional communication and interpersonal skills, excellent organisational skills and the ability to work under pressure. They must have great attention to detail to ensure data is recorded accurately.

To be successful you will possess English and Maths GCSE grade C or above (or equivalent), excellent IT skills and relevant office/secretarial experience. Knowledge of medical terminology, customer care and previous NHS experience are also desirable.

Please note this role does not meet the Home Office criteria for the Trust to be able to offer a certificate of sponsorship; any applications that require sponsorship will not be considered.

Main duties of the job

The main emphasis of this role is to provide a range of administrative support to Consultants, medical staff and other senior members of the Divisional teams. This is achieved by operating relevant IT applications as required, ensuring targets are met and maintaining confidentiality at all times.

Duties will include audio typing, receiving patient queries and actioning appropriately, booking relevant appointments, and actioning complex instructions from clinical staff and/or other designated senior staff as appropriate.

Please see the Job Description for main duties of the job in attachments.

About us

We want you to be the best you can be. We will support you with training opportunities if parts of your job are new to you and career development options too.

Benefits

• Employer and employee contributory pension scheme.
• Annual leave is 27 days per annum (pro rata) and rises with service plus bank holidays.
• Flexible working opportunities.
• Accessible local transport.
• Access to the cycle to work scheme.
• Onsite parking facilities.

We also offer a range of health, lifestyle and financial wellbeing benefits, which can be viewed at https://intranet.chesterfieldroyal.nhs.uk/staff_wellbeing/index

Chesterfield Royal Hospital NHS Foundation Trust is North Derbyshire's only acute District General Hospital, with 24-hour Emergency Department services; we are responsible for providing care and treatment to more than 400,000 people who live in our communities. We are modern, well-resourced and in commuting distance of Sheffield, Derby, Nottingham and close to the Peak District. The Care Quality Commission has rated the Trust as 'Good'.

Person Specification

Qualifications & Training (Essential)

• Educated to GCSE standard (or equivalent), including English grade C or above
• RSA III (or equivalent) Typing/Word Processing
• Familiar with Microsoft Office based computer packages, including email and internet

Qualifications & Training (Desirable)

• ECDL
• Shorthand skills
• Any office-based training such as NVQ
• Medical terminology
• Audio typing RSA Stage II (or equivalent)

Experience (Essential)

• Experience of working as part of a multi-disciplinary team
• Previous office/secretarial experience

Experience (Desirable)

• Previous NHS experience
• Previous knowledge of hospital PAS systems

Skills & Knowledge (Essential)

• Good communication skills
• Good prioritisation and organisational skills
• Familiar with work-based computer systems
• Ability to work under pressure, prioritising work to meet deadlines
• Good telephone manner

Skills & Knowledge (Desirable)

• Previous waiting list experience
• Medical terminology
• Preparing agendas and minute taking

Personal Attributes (Essential)

• Professional appearance
• Awareness of confidentiality
• Adaptable to meet service needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Chesterfield Royal Hospital NHS Foundation Trust

Address: Chesterfield Royal Hospital, Calow, Chesterfield, S44 5BL

Website: https://www.chesterfieldroyal.nhs.uk/