Urgent Community Response & Safety Advisor

East Lothian Council; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Customer Support Officer for a temporary position. The role involves assisting vulnerable customers in urgent situations, managing inquiries regarding Council services, and monitoring CCTV to support public safety efforts. Applicants must have the relevant qualifications and Level 1 Disclosure Clearance. This position offers a full-time salary rate and requires applications via an online form. Ideal candidates should be prepared for a February 2026 start date.

Qualifications

• Educated to Higher Level, NC or SVQ level in English or equivalent knowledge.
• Demonstrated skills and competencies through relevant experience.
• Level 1 Disclosure Clearance required.

Responsibilities

• Respond to vulnerable and elderly customers requiring urgent assistance.
• Assist with customer enquiries regarding Council services.
• Monitor Public Space CCTV and support police.

Skills

Customer service skills

CCTV monitoring

Communication skills

Education

Higher Level NC or SVQ level in English

Job description

A local government authority in the United Kingdom is seeking a Customer Support Officer for a temporary position. The role involves assisting vulnerable customers in urgent situations, managing inquiries regarding Council services, and monitoring CCTV to support public safety efforts. Applicants must have the relevant qualifications and Level 1 Disclosure Clearance. This position offers a full-time salary rate and requires applications via an online form. Ideal candidates should be prepared for a February 2026 start date.