Urgent Care Team Leader

Allscreens Nationwide Ltd; Greater London; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

On-call allowance £200/week

Job summary

A multi-site Urgent Care Team Leader role at Allscreens Nationwide Ltd in Greater London is responsible for supporting the Service Manager in planning, delivery and development of non-clinical IUC and OOH services. The role involves a 9‑week rolling rota, 7.5 hours per day across five days, with weekend work and a 1‑in‑9 on-call rota.

It requires collaboration with the Service Manager and team leads to keep Primary Care Centres, Fleet, Quality & Compliance resources safe and well‑managed, with

Responsibilities

• Support the Service Manager in delivering high-performing IUC and OOH services.
• Deputise for the Service Manager when required.
• Participate in the Tactical On-Call rota (1 in 9).
• Monitor access targets and KPIs; ensure standards (CQC, Health & Safety).
• Line manage staff including recruitment, performance and attendance.
• Conduct regular 1-1s, appraisals and training; promote engagement.
• Ensure rotas are filled across roles and drive service improvements.

Job description

Job Summary The Urgent Care Team Leader supports the Urgent Care Service Manager in the operational planning, delivery, and development of the non-clinical components of the Integrated Urgent Care (IUC) and Out of Hours (OOH) services. This role involves multi-site working and a rota pattern aligned with service needs. Working collaboratively with the Service Manager and other team leads, the post holder ensures that all service areas including Primary Care Centres, Fleet, Quality & Compliance are safe, well-resourced, and effectively managed. The Team Leader will also oversee additional service lines such as extended access, driving efficiencies and optimising workflows. This role requires the post holder to be a trained Mental Health First Aid champion and a Freedom to Speak Up Champion. The post holder will also act as Infection prevention and control champion. The post holder will be first aid trained. The role operates on a 9-week rolling rota, with 7.5 hours of work per day across a 5-day working week (which will include weekends). Working hours are scheduled between 8:00am and 10:00pm. Where contracted working days fall on a Bank Holiday, employees are required to work as part of their normal rota. The role also includes a 1-in-9 rolling on-call rota. Employees participating in the on-call rota receive an on-call allowance of £200 per week.

Key Responsibilities

Operational Leadership

• Support the Service Manager in delivering high-performing IUC and OOH services.
• Deputise for the Service Manager when required.
• Participate in the Tactical (Silver) On-Call rota (1 in 9).
• Monitor and help achieve access targets and KPIs.
• Ensure services meet internal and external standards (e.g., CQC, Health and Safety).

Team Management

• Oversee day-to-day performance of operational staff.
• Line manage staff, including recruitment, retention, performance, attendance, and grievance matters.
• Conduct regular 1-1s, appraisals, training, and team meetings to foster engagement and development.
• Support the organisation to identify training needs within the teams and in finding suitable training to mee the needs of the team.
• Promote a positive team culture and effective communication across all levels.
• Work with the rota team to ensure good rota fill across roles.

Quality & Compliance

• Ensure adherence to policies, procedures, and governance frameworks.
• Conduct staff and compliance audits.
• Act as an Infection Prevention and Control (IPC) Champion, conducting IPC audits on a rotational basis.
• Contribute to monthly Quality Assurance Reports and other performance and contract reporting.
• Responsible for sites and fleet where LCW deliver services; sites allocated quarterly and rotated quarterly so all team leads are able to understand the service delivery sites for LCW over time.
• Support the enactment of LCW health and safety management across sites and with staff.
• Support with the drafting of responses to complaints and incidents.

Stakeholder Engagement & Service Development

• Respond to stakeholder enquiries and ensure satisfactory resolution.
• Support service improvement initiatives and change management projects.
• Assist in investigating complaints, feedback, and patient safety incidents (PSIRF), ensuring timely action and shared learning.
• Act as an operational point of contact with partner organisations e.g Imperial for UTC and PCC delivery, the Whittington for UTC and PCC delivery etc.
• Support LCW in its work to understand and continually improve patient experience through gaining feedback and taking actions to address.

Risk & Resilience

• Identify and mitigate risks, ensuring they are logged in LCWs quality management system.
• Ensure services are properly resourced and resilient, including supporting Business Impact Assessments.