Urgent Care Team Leader

LCW UCC; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service organization in Camden Town seeks an Urgent Care Team Leader to support operational planning and manage non-clinical components of urgent care services. The role emphasizes patient safety, teamwork, and efficient service delivery. Key responsibilities include leading mental health initiatives and ensuring compliance across several service areas.

Qualifications

• Collaboration with Service Manager to ensure service areas are well-managed.
• Oversee additional service lines like extended access and optimize workflows.

Responsibilities

• Support the operational planning and delivery of non-clinical components.
• Ensure safety and resource management in service areas.

Skills

Trained Mental Health First Aid champion

Freedom to Speak Up Champion

Infection Prevention and Control champion

First-aid trained

Job description

Overview

The Urgent Care Team Leader supports the Urgent Care Service Manager in the operational planning, delivery, and development of the non‑clinical components of the Integrated Urgent Care (IUC) and Out of Hours (OOH) services. This role involves multi‑site working and a rota pattern aligned with service needs.

Key Responsibilities

This role requires the post holder to be a trained Mental Health First Aid champion and a Freedom to Speak Up Champion. The post holder will also act as Infection Prevention and Control champion and will be first‑aid trained.

Working collaboratively with the Service Manager and other team leads, the post holder ensures that all service areas including Primary Care Centres, Fleet, Quality & Compliance are safe, well‑resourced, and effectively managed. The Team Leader will also oversee additional service lines such as extended access, driving efficiencies and optimising workflows.

About the Organisation

London Central & West Unscheduled Care Collaborative is a not‑for‑profit Social Enterprise, now in its 29th year of delivering high‑quality primary and urgent care services to 4.2 million patients across London. Operating 24/7, 365 days a year, LCW is proud to be rated Good across all areas by the Care Quality Commission (CQC), reflecting our commitment to safe, effective, responsive, caring, and well‑led patient‑centred care.