Urgent Care Support Staff | City Health Care Partnership CIC

City Health Care Partnership CIC; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Hull is seeking highly motivated Support Staff to enhance patient care in the Urgent Treatment Centre. Responsibilities include managing patient bookings, supporting clinical staff, and performing various administrative duties. Ideal candidates should be enthusiastic and ready to work in a dynamic healthcare setting, covering shifts 24/7. Join a passionate team dedicated to delivering top-notch healthcare to the community.

Qualifications

• Enthusiastic individuals to join the team as Support Staff.
• Ability to book patients in on SystmOne.
• Experience in providing administrative support in healthcare.

Responsibilities

• Provide professional administrative service within the Urgent Treatment Centres.
• Support clinical staff in the delivery of care to patients.
• Ensure day-to-day non-clinical running of the Urgent Treatment Centres.

Job description

City Health Care Partnership CIC are looking for highly motivated, enthusiastic individuals to join their team of Support Staff in the Urgent Treatment Centre's based in Hull Royal Infirmary. The Support Staff member will be responsible for booking in all patients on SystmOne, answering phone calls to the department, directing patients accordingly, chaperoning GPs and Practitioners, home visits, equipment and vehicles checks, medication checks, monitoring the waiting room, performing comfort calls and a variety of administration duties. Patient presentations will include undiagnosed undifferentiated illness and minor injuries, acute presentations and at times the exacerbation of long‑term conditions.

The Support Staff member will be responsible for supporting the clinical team to ensure that the highest standard of clinical care is provided for patients across CHCP.

Key Responsibilities

• To provide a professional administrative service within the Urgent Treatment Centres.
• To support all clinical staff in the delivery of care to patients.
• To support in the day‑to‑day non‑clinical running of the Urgent Treatment Centres.
• To transport and support the duty doctor or practitioner with workloads and routes within clinical priority when carrying out home visits covering Hull and East Riding of Yorkshire.

You will be part of a large team that covers bases across Hull and East Yorkshire on a shift pattern that covers a service running 24 hours a day, 7 days a week over 365 days of the year.

About CHCP

At CHCP, we’re passionate about people and we know that you are too, that’s why we want to give all our colleagues the chance to shine. Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first‑class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive.

As the 13th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Please see the job description and person specification attached to this job advert for full details on the role.

This advert closes on Wednesday 19 Nov 2025.