Urgent Care Support Staff

NHS; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Hull is looking for Support Staff to join their Urgent Treatment Centres. Responsibilities include administrative duties, supporting clinical staff, and potential home visits. Candidates should have a Level 2 qualification in Business Administration or Customer Service, and effective communication skills are essential. The role involves working in a team that operates 24/7, providing high-quality care to the community.

Benefits

Supportive work environment

Opportunity for training

Contribution to community healthcare

Qualifications

• Level 2 in Business Administration or Customer Service or equivalent knowledge.
• Word processing to OCR level 2 standard or high keyboard skills.
• Current Full Driving License required.

Responsibilities

• Provide professional administrative service within the Urgent Treatment Centres.
• Support clinical staff in delivery of care to patients.
• Transport and support the duty doctor during home visits.

Skills

Reception and administration procedures

Standard IT skills including knowledge of Microsoft programmes

Effective communication

Education

Level 2 in Business Administration or Customer Service

Basic Life Support training

Tools

SystmOne

Word processing tools

Job description

City Health Care Partnership CIC are looking for highly motivated, enthusiastic individuals to join their team of Support Staff in the Urgent Treatment Centre's based in Hull Royal Infirmary. The Support Staff member will be responsible for booking in all patients on SystmOne, answering phone calls to the department, directing patients accordingly, chaperoning GPs and Practitioners, home visits, equipment and vehicles checks, medication checks, monitoring the waiting room, performing comfort calls and a variety of administration duties. Patient presentations will include undiagnosed undifferentiated illness and minor injuries, acute presentations and at times the exacerbation of long-term conditions.

Main duties of the job

The Support Staff member will be responsible for supporting the clinical team to ensure that the highest standard of clinical care is provided for patients across CHCP

• To provide a professional administrative service within the Urgent Treatment Centres.
• To support all clinical staff in the delivery of care to patients
• To support in the day-to-day non-clinical running of the Urgent Treatment Centres.
• To transport and support the duty doctor or practitioner with workloads and routes within clinical priority when carrying out home visits covering Hull and East Riding of Yorkshire.

You will be part of a large team that covers bases across Hull and East Yorkshire on a shift pattern that covers a service running 24 hours a day, 7 days a week over 365 days of the year.

About us

At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13thlargest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

• Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
• Word processing to OCR level 2 standard International Computer Driving License (ICDL) or able to demonstrate high level of keyboard skills and knowledge
• Current Full Driving License
• Basic Life Support training or willingness to undertake

Knowledge

• Knowledge of a range of reception and administration procedures.
• Standard IT skills including basic knowledge of Microsoft programmes.
• Knowledge of stock rotation and control procedures

Experience

• Previous experience working with the general public
• Previous driving experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hull Royal Infirmary Urgent Treatment Centre

Hull Royal Infirmary Urgent Treatment Centre