Urgent Care Navigator (Part-Time, 24/7 Shifts)

Primary Care 24; Liverpool; On-site; GBP 25,000; Part time

Job summary

A healthcare service provider is seeking an Urgent Care Coordinator to join their busy contact centre in Liverpool. The role involves managing incoming calls, ensuring quality patient care and handling incidents. Ideal candidates will have prior call centre experience and excellent communication skills. This part-time position offers a salary of £24,636.15 (pro rata) and includes various employee benefits such as 27 days annual leave and wellbeing packages.

Benefits

27 days annual leave

NHS pension scheme

Cycle to work scheme

Colleague wellbeing package

Qualifications

• Experience working in a healthcare environment is desired.
• Competent using IT systems.

Responsibilities

• Manage calls into the service ensuring all calls are answered within set timeframes.
• Manage patient flow according to clinical need.
• Handle incidents, complaints and escalate where necessary.
• Ensure robust handovers at the end of each shift.
• Log information correctly and confidentially.

Skills

Excellent communication skills

Computer literate

Previous call centre experience

Time management experience

Job description

A healthcare service provider is seeking an Urgent Care Coordinator to join their busy contact centre in Liverpool. The role involves managing incoming calls, ensuring quality patient care and handling incidents. Ideal candidates will have prior call centre experience and excellent communication skills. This part-time position offers a salary of £24,636.15 (pro rata) and includes various employee benefits such as 27 days annual leave and wellbeing packages.