Urgent Care Assistant - Salisbury (Part-time, Out of hours, Up to £17.15/hr)

HealthHero; Salisbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A digital primary care provider is seeking a part-time Urgent Care Assistant in Salisbury. The role involves driving clinicians and reception duties while providing non-clinical support in Integrated Urgent Care services. Shift patterns include evenings, weekends, and overnight sessions, with training provided. Ideal candidates will possess a full UK driving licence and demonstrate strong communication and administration skills.

Benefits

Competitive salary

Discretionary staff bonus

Generous holiday entitlement

Pension Scheme

Free staff parking

Qualifications

• Must confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect towards others.
• Excellent attention to detail is required.
• Strong administration skills are essential.
• Must be personable, engaging, and reassuring.
• Ability to work confidently under pressure.

Responsibilities

• Drive clinicians to patients' homes safely.
• Be the first point of contact in designated Treatment Centres.
• Manage medication stock levels accurately.
• Support clinicians and perform basic vehicle checks.

Skills

Communication

Compassion

Attention to detail

Administration skills

Job description

As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part‑time, permanent basis. Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working mainly overnight sessions.

About the Role

As an Urgent Care Assistant, you will undertake a dual role of driving and reception to support the efficient operation of Integrated Urgent Care services across the South West locality.

We operate a 24/7, 365 days a year service, on a rolling 4‑week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non‑clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Rota

• Monday - Friday 18:15/18:30 – 23:00 (Evenings)
• Monday - Friday 23:00 – 08:00 (Overnights)
• Saturday - Monday 08:00 – 08:00 (Encompassing AM/PM/Evening or Overnight Shifts)
• Please note that overnight working will be required as part of this role and will make up part of the required working rota*

Key Duties

Driving

• Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped
• Accurate recording of all medications and consumables used while on shift

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres
• Supporting Clinicians while you are on shift
• Communicating with patients both in person and via the telephone (comfort & welfare checks)
• Ensure the Treatment Centre is kept clean and tidy

Medication and Stock Management

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables
• Replenishing car stock at the end of your shift
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided.

About You

As someone who is well organised, hardworking and personable, you will be joining an established team of close‑knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

Requirements

• Confidently interact with patients, relatives and carers
• Demonstrate compassion and respect
• Possess excellent attention to detail
• Have strong administration skills
• Be personable, engaging and reassuring
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations

NOTE: A full UK Driving Licence (with no more than 6 registered penalty points) is essential for this role and you must possess a good level of driving experience.

About Us

Our Integrated Urgent Care service is offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System. HealthHero is a digital primary care provider working to improve lives and simplify healthcare.

What we offer

• A competitive rate of pay with evening and weekend enhancements of up to £17.15/hr (dependent on shift times)
• Discretionary staff bonus scheme
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance
• Free staff parking

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team at UC‑[e-mail].

Closing Date: Monday 1st December 2025 5pm

Working base: Salisbury

Additional Information

• Please note that the successful applicant will need an Enhanced DBS; this will be applied for by us upon confirmation of appointment.
• We reserve the right to close this job in the event we receive a sufficient number of applications.
• Please note that we are unfortunately unable to offer sponsorship to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting UC‑[e-mail].

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.