Urban Outfitters Sales Associate (Seasonal FTC) - Birmingham, UK

URBN; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee discount

Life Leave

Employee assistance program

Private medical insurance

Cycle to work

Season ticket loan

Job summary

URBN in Birmingham is seeking a friendly retail team member to deliver engaging customer experiences, maintain store standards, and support daily operations across tills, stock, and merchandising. This role emphasizes the URBN VIBE and requires strong communication and a passion for fashion and local market trends.

You will participate in training and team meetings, assist in merchandising, and help ensure a well-organised, welcoming store environment with a focus on exceptional customer service

Qualifications

• Previous experience in a retail environment is welcome but not required.
• Strong communication skills and the ability to engage with customers.
• Awareness of Urban Outfitters brand and its appeal to the local market.

Responsibilities

• Deliver a positive, friendly customer service experience.
• Contribute to the VIBE in-store by focusing on customers during peak hours.
• Assist in training and development of peers and participate in team meetings.
• Maintain store standards for merchandising, stock, tills, and fitting room guidelines.
• Support in weekly tasks such as markdowns and transfers as needed.
• Follow health & safety regulations and loss prevention guidelines.

Skills

Retail experience

Communication skills

Brand awareness

Job description

Location

This position is located at 5-7 Corporation St, Birmingham, , B24LP United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

What You'll Be Doing

People

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company's mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

What You'll Need

• Previous experience in a retail environment - not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.