Urban Outfitters Sales Associate - Newcastle, UK

URBN Urban Outfitters, Inc.; Newcastle upon Tyne; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Private Medical Insurance

Employee Discounts

Season ticket loan

Cycle to work scheme

Continued development

Job summary

URBN Urban Outfitters, Inc. in Newcastle upon Tyne is seeking a store associate to deliver a positive, friendly customer experience and uphold our VIBE philosophy. You will engage customers, support peers, and help ensure a welcoming store environment that reflects the URBN brand.

The role emphasizes customer service, teamwork, and adherence to store standards, with opportunities to participate in training and development and contribute to merchandising and display initiatives.

Qualifications

• Strong communication skills.
• Previous experience in a retail environment is preferred.
• Awareness of the Urban Outfitters brand and its local market appeal.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Enhance the VIBE by focusing on customers during peak hours.
• Provide a store experience aligned with mystery shop standards.

Skills

Strong communication skills

Retail experience

Brand awareness URBN

Job description

Location

This position is located at 139-153 Grainger St Eldon Square, Newcastle upon Tyne, , NE15AE United Kingdom

Role Summary

The main objective of this role is to support store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters “Peers Training Peers” philosophy.

What You'll Be Doing

People:

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations:

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display:

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

What You'll Need

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

The Perks

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.