Urban Outfitters Sales Associate - Bristol, UK

Urban Outfitters, Inc.; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fashion retailer in Bristol is seeking a team member to support store management by fostering creativity and enhancing customer interactions. This role includes assisting with training, operations, and merchandising while promoting the company's standards and culture. Applicants should have strong communication skills and an understanding of the brand’s appeal to the local market. Employee benefits include discounts, wellness programs, and structured development opportunities.

Benefits

Employee discounts up to 40%

Private medical insurance for eligible employees

Life Leave - additional time off for personal events

Employee Assistance program

Discount off gym memberships

Season ticket loan

Cycle to work scheme

Continued learning and development support

Qualifications

• Previous experience in a retail environment is preferred but not mandatory.
• Awareness of Urban Outfitters brand appeal to local market.

Responsibilities

• Support the store management team in achieving a creative environment.
• Engage customers positively and respectfully.
• Assist in training and developing peers.

Skills

Strong communication skills

Customer engagement

Teamwork

Job description

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development and the VIBE philosophy. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

People

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company's mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

Qualifications

• Previous experience in a retail environment - not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development