Urban Outfitters Operations Manager - Oxford Street, London

URBN; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company located in the City of London is seeking a Retail Supervisor to manage store operations, lead staff training, and enhance customer service. The ideal candidate should have supervisory experience in retail, excellent communication skills, and an understanding of the company culture. This role offers an opportunity to shape the retail experience while ensuring operational excellence.

Benefits

'Life Leave' for personal events

Employee Assistance program

Discounted gym memberships

Private Medical Insurance

Employee discounts up to 40%

Season ticket loan

Cycle to work scheme

Structured support for learning and development

Qualifications

• Experience of working in a retail supervisory role managing back of house areas.
• Ability to drive sales through excellent customer service.
• Basic knowledge of health and safety requirements.

Responsibilities

• Oversee operations, loss prevention, and facilities management.
• Ensure successful recruitment, training, and development of staff.
• Maintain cleanliness and order in the stockroom and sales floor.

Skills

Retail supervisory experience

Excellent communication skills

Teamwork and leadership

Understanding of Urban Outfitters culture

HR practice knowledge

Job description

Location

This position is located at 200 Oxford St Fitzrovia, London, , W1D1NU United Kingdom

Role Summary

The main objective of this role is to oversee the operations, loss prevention, facilities and maintenance, receiving activities and procedures of the store. To support the management team in creating a store environment that fosters creativity and inspires the Urban Outfitters customer. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters "Peers Training Peers" philosophy.

What You'll Be Doing

People

• Ensure that all resources are available for the successful recruitment, training and development and coaching of a productive sales team
• Adapt to the store's needs by assisting with customer service, cleaning tasks, and store projects
• Recognise and develop talented individuals for advancement and growth within the organisation
• Uphold Company standards and act as a positive role model to others

Leadership & Communication

• Model the way by Inspiring, motivating and encouraging teamwork
• Take the lead by training and coaching on operational procedures
• Assist senior management in the planning of daily and weekly tasks that are influenced by operational needs
• Possess excellent communication skills in both written and verbal form
• Take in active role in department and daily meetings

Managing the Environment

• Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
• Ensure that the store is fully stocked on all necessary supplies to facilitate the day to day running of the business
• Assume total accountability of back of house areas and management of the stockroom. Ensure all areas are maintained and kept neat, clean and organised

Operations

• Perform and assist management with all daily operational responsibilities (i.e. opening and closing tasks, shipment receipt and back office operations)
• Supervise sales floor activities and daily projects
• Contribute to the store stock loss goal by supporting loss prevention and inventory control policies and procedures
• Assist senior management by overseeing the planning and recording of sales and payroll information
• Assist and coach the team on shoplifting prevention measures and in handling apprehensions
• Alongside the Store Manager, assume accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display

• Collaborate with the merchandising and sales teams to ensure a fast and efficient flow of merchandise to the sales floor
• Ensure a neat, clean and organised store environment
• Exhibit a familiarity with current product and trend awareness
• Support sales by assisting in merchandising and display projects as is needed

What You'll Need

• Experience of working in a retail supervisory managing the back of house areas (i.e. general facilities and maintenance, stockroom and administration)
• An understanding of the Urban Outfitters culture and its appeal to the local market.
• Ability to drive sales through excellent service and a full understanding of the operational business procedures.
• Basic knowledge of good HR practice, health and safety requirements and facilities management.

#UrbanEU #LI-TS1

The Perks

Work Life Balance

• 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts

• Up to 40% employee discount at all URBN Brands

Travel

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development

• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.