Urban Outfitters - Digital Content Assistant

URBN; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading global lifestyle brand in the City of London is seeking a detail-oriented professional to manage content and marketing across EU websites. The ideal candidate should have strong Excel skills, CMS experience, and the ability to collaborate across teams. The role involves overseeing the online customer journey, delivering brand updates, and using data to optimize performance. A flexible work environment and various perks are offered.

Benefits

Flexible start and finish times

Bring your dog to work

Employee Assistance program

Free gym and wellness room

Private Medical Insurance

Up to 40% off at all URBN Brands

One paid day to volunteer or fundraise

Cycle to work scheme

Season ticket loan

Structured support and continued learning

Qualifications

• Excellent attention to detail and high level of accuracy.
• Strong in Excel.
• CMS experience preferable.
• Analytical mindset.
• Ability to prioritize and manage multiple priorities.

Responsibilities

• Build and own all content, marketing and promotional publishing.
• Launch and lead medium to long-term projects/features.
• Oversee all aspects of the online customer journey.
• Deliver seasonal brand updates across devices.
• Produce weekly and monthly reports on site KPIs.

Skills

Attention to detail

Excel proficiency

Analytical mindset

Organizational skills

Team player

Tools

CMS

Job description

About Us

Urban Outfitters started out as a single boutique in 1970s Philadelphia with creativity and uniqueness at its core. 50 years on, and over 60 stores across Europe later, we've become a destination for emerging design, unexpected styling, One-Of-A-Kind vintage and homeware that makes you want to hit the share button.

We speak to a social community of over 10 million forward‑thinking individuals, bringing together a nostalgia for the past with an enthusiasm to shape the future. The UO community are culturally aware, they shape the music scene, they live a digitally native life and they wear style trends before anyone else. At our core, we empower our customers and staff to express themselves, unapologetically, living life in a way that's truly authentic to them.

We are always excited to bring new talent into the room, especially if you share our values: Progressive - we move with the mood Creative - we champion limitless minds Inclusive - we open our platforms to all communities Responsible - we work to reduce our impact on the environment Compassionate - we care for each other beyond the 9 to 5

Sound like you, why not join us?

What You’ll Be Doing

• Build and own all content, marketing and promotional publishing across the EU websites & apps using the CMS and personalisation/optimisation tool.
• Launch/ lead medium to long term related projects/features including delivery and returns initiatives, payment methods and segmentation strategies amongst others.
• Oversee all aspects of the online customer journey and identify opportunities to enhance.
• Deliver seasonal brand updates across devices working collaboratively with multiple teams across the business to ensure campaigns are executed on time and run as smoothly as possible.
• Produce weekly and monthly reports on site KPIs that are shared across the wider business.
• Proactively use data to drive decisions to optimise future activity and work reactively to ensure continued high performance.
• Responsible for quality assurance testing and analysis of all content and CTAs to ensure that information that is live is accurate to the brief through coordination and validation.
• Constantly seek to improve team and stakeholder processes to drive efficiency and ensure all go live deadlines are met.
• Troubleshooting, communicating and/or resolving any issues.
• Support the Senior Digital Merchandising Manager on wider Digital and Operations projects.

What You’ll Need

• Excellent attention to detail and high level of accuracy
• Strong in Excel
• CMS experience preferable
• Analytical mindset
• Ability to prioritise and manage multiple and competing priorities
• Ability to work independently
• Ability to grasp multiple technical systems quickly
• Excellent organisational skills
• Strong team player with the ability to make and maintain connections across the business

The Perks

• Work‑life balance: Flexible start and finish times
• Bring your dog to work
• Employees Assistance program to support with mental, physical and financial health
• Fully equipped free gym and on‑site wellness room in Brick Lane and 50% discount of external gym memberships
• Private Medical Insurance
• Up to 40% off at all URBN Brands!
• One paid day to either volunteer or fundraise for a charity of your choice
• Cycle to work scheme
• Season ticket loan
• We offer structured support within the business alongside continued learning and development

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.